Client Loyalty & Engagement Architect

GC Partners, Inc. dba Golden Corral; Greater London; Presencial; GBP 52.000 - 68.000; Tempo integral

Benefícios oferecidos por esta vaga

25 days of holiday per year

Workplace pension

Complimentary Health insurance

Employee assistance programme

Opportunities for growth

Resumo da vaga

A global financial services firm based in Greater London is looking for a Client Engagement Strategist to enhance client loyalty and retention. This role involves developing customer loyalty strategies and analyzing customer behavior to improve outcomes. The successful candidate will work across teams, leverage data insights for continuous improvements, and manage customer engagement initiatives. Strong analytical skills and a customer-centric mindset are essential for achieving performance targets and reporting insights to leadership.

Qualificações

• 3+ years’ proven experience in a customer loyalty, account management, or retention role.
• Proven track record of hitting KPIs and sales targets in a customer-facing environment.
• Experience running multiple cross-functional projects across diverse teams.

Responsabilidades

• Develop and implement a customer loyalty strategy focused on client retention.
• Analyse customer behaviour to inform business strategies.
• Monitor customer feedback to ensure fairness and improve outcomes.

Conhecimentos

Customer-Centric Mindset

Strong analytical skills

Communication & Relationship Building

Collaboration & Stakeholder Management

Attention to Detail

Project & Time Management

Descrição da vaga

A global financial services firm based in Greater London is looking for a Client Engagement Strategist to enhance client loyalty and retention. This role involves developing customer loyalty strategies and analyzing customer behavior to improve outcomes. The successful candidate will work across teams, leverage data insights for continuous improvements, and manage customer engagement initiatives. Strong analytical skills and a customer-centric mindset are essential for achieving performance targets and reporting insights to leadership.