Client Loyalty & Engagement Architect

GC Partners; Greater London; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

25 days of holiday per year

Workplace pension

Complimentary Health insurance

Employee assistance programme

Opportunities for growth

Job summary

A global financial services firm based in Greater London is looking for a Client Engagement Strategist to enhance client loyalty and retention. This role involves developing customer loyalty strategies and analyzing customer behavior to improve outcomes. The successful candidate will work across teams, leverage data insights for continuous improvements, and manage customer engagement initiatives. Strong analytical skills and a customer-centric mindset are essential for achieving performance targets and reporting insights to leadership.

Qualifications

• 3+ years’ proven experience in a customer loyalty, account management, or retention role.
• Proven track record of hitting KPIs and sales targets in a customer-facing environment.
• Experience running multiple cross-functional projects across diverse teams.

Responsibilities

• Develop and implement a customer loyalty strategy focused on client retention.
• Analyse customer behaviour to inform business strategies.
• Monitor customer feedback to ensure fairness and improve outcomes.

Skills

Customer-Centric Mindset

Strong analytical skills

Communication & Relationship Building

Collaboration & Stakeholder Management

Attention to Detail

Project & Time Management

Job description

A global financial services firm based in Greater London is looking for a Client Engagement Strategist to enhance client loyalty and retention. This role involves developing customer loyalty strategies and analyzing customer behavior to improve outcomes. The successful candidate will work across teams, leverage data insights for continuous improvements, and manage customer engagement initiatives. Strong analytical skills and a customer-centric mindset are essential for achieving performance targets and reporting insights to leadership.