Client Relationships & Growth Manager

Unstoppably Nationwide; High Wycombe; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday pro rata

Private medical insurance

Competitive pension

Annual performance bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellbeing - Wellhub

Job summary

Nationwide is hiring a Customer Relationships Manager (CRM) for a 12-month secondment at our High Wycombe branch. The role is full-time, 35 hours per week, Monday to Saturday, based in Buckinghamshire.

You will support customers to access our products and services across branches, phone and video calls, building strong relationships. We expect strong customer-facing experience, excellent communication, and the ability to navigate financial services products.

Qualifications

• Experience addressing customer needs through sales processes and holistic service.
• Customer service skills across face-to-face, telephony or digital channels.
• Experience in Financial Services or Retail customer facing roles.
• Excellent verbal and written communication with clear explanations over phone and writing.
• Comfort with digital tools and office/database applications.
• Strong time management and attention to detail.
• Empathy and ability to build relationships with customers and stakeholders.

Responsibilities

• Build rapport with customers to understand needs and explain product options.
• Support customers face-to-face, by phone or video to access Nationwide products and services.
• Deliver outcomes by applying knowledge of products and services and asking the right questions.

Skills

Customer service

Verbal & written communication

Interpersonal skills

Digital channel experience

Time management

Empathy & rapport

Problem solving

Tools

Office suite

Database applications

Job description

Nationwide is hiring a Customer Relationships Manager (CRM) for a 12-month secondment at our High Wycombe branch. The role is full-time, 35 hours per week, Monday to Saturday, based in Buckinghamshire.

You will support customers to access our products and services across branches, phone and video calls, building strong relationships. We expect strong customer-facing experience, excellent communication, and the ability to navigate financial services products.