Customer Relationships Manager - High Wycombe

Nationwide; High Wycombe; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Private medical insurance

Company pension

Annual performance bonus

Training & development

Job summary

Nationwide is seeking a Customer Relationships Manager to join our High Wycombe branch. You will focus on building rewarding relationships by guiding customers to access our products and services through in-branch support and remote channels such as phone or video calls.

This 12-month secondment offers a full-time schedule of 35 hours per week, mainly based at the High Wycombe branch in Buckinghamshire. Salary details are not specified in the posting.

Qualifications

• Experience in customer relations or retail banking.
• Ability to engage customers face-to-face and remotely.

Responsibilities

• Develop rewarding relationships with customers and help access products/services.
• Assist customers in-branch and via phone/video calls to resolve queries.
• Support deployment of relationship-building initiatives and promote service excellence.

Skills

Customer relationship management

Communication skills

Problem solving

Job description

Customer Relationships Manager - High Wycombe

High Wycombe, United Kingdom

Customer Relationships Manager (CRM)is an exciting, multi-skilled and customer focused role, where you’ll focus on developing more rewarding relationships by supporting our customers to access our products and services through a variety of ways. Having a flexible approach, helping our customers face-to-face in branch and supporting them remotely via the phone or by video call means you will be maximising your existing knowledge, whilst learning new skills.

This is a 12-month secondment opportunity, working full, 35 hours per week, Monday to Saturday and it is based at our High Wycombe branch in Buckinghamshire.

If this role is advertised as part time the salary will be pro rata.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career