Customer Relationships Manager — Hybrid & Remote Support

Nationwide; High Wycombe; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Private medical insurance

Company pension

Annual performance bonus

Training & development

Job summary

Nationwide is seeking a Customer Relationships Manager to join our High Wycombe branch. You will focus on building rewarding relationships by guiding customers to access our products and services through in-branch support and remote channels such as phone or video calls.

This 12-month secondment offers a full-time schedule of 35 hours per week, mainly based at the High Wycombe branch in Buckinghamshire. Salary details are not specified in the posting.

Qualifications

• Experience in customer relations or retail banking.
• Ability to engage customers face-to-face and remotely.

Responsibilities

• Develop rewarding relationships with customers and help access products/services.
• Assist customers in-branch and via phone/video calls to resolve queries.
• Support deployment of relationship-building initiatives and promote service excellence.

Skills

Customer relationship management

Communication skills

Problem solving

Job description

Nationwide is seeking a Customer Relationships Manager to join our High Wycombe branch. You will focus on building rewarding relationships by guiding customers to access our products and services through in-branch support and remote channels such as phone or video calls.

This 12-month secondment offers a full-time schedule of 35 hours per week, mainly based at the High Wycombe branch in Buckinghamshire. Salary details are not specified in the posting.