Client Relationship Manager - Glasgow/ Edinburgh

s1jobs; Glasgow; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Relationship Manager to enhance their dynamic Third Party Administration team. This full-time role offers the opportunity to manage diverse client relationships, ensuring alignment with profit and revenue targets. You will leverage your extensive experience in pension administration, particularly in DB, DC, and CARE schemes, to develop annual client plans and budgets. With a supportive work environment and a hybrid working model, this position is perfect for those looking to make a significant impact in a collaborative setting. Join a forward-thinking company that values your contributions and offers ample opportunities for professional growth.

Benefits

Competitive Salary

Profit Share Scheme

Flexible Employee Benefits

Wellbeing Support

Social Activities

Generous Leave Policies

Hybrid Working Model

Flexible Working Hours

Qualifications

• Extensive experience in pension administration, especially in DB, DC, and CARE schemes.
• Proven track record in managing third-party client relationships.

Responsibilities

• Manage overall TPA client relationships, ensuring alignment with profit and revenue targets.
• Lead development of annual client plans and budgets in collaboration with colleagues.

Skills

Pension Administration

Client Relationship Management

Interpersonal Skills

Communication Skills

Negotiation Skills

Knowledge of UK Pensions Market

Education

AIMPI Qualification

Job description

Client Relationship Manager - Glasgow/ Edinburgh

Join to apply for the Client Relationship Manager - Glasgow/ Edinburgh role at s1jobs.

Job Overview

Our Third Party Administration (TPA) department is a dynamic team managing a diverse portfolio of clients, providing market-leading services on Defined Benefits (DB), Defined Contribution (DC), and CARE pension arrangements.

We are seeking a full-time Client Relationship Manager to join this department in one of our four offices.

Key Responsibilities

• Manage the overall TPA client relationships, ensuring alignment with profit and revenue targets.
• Leverage knowledge of our products and services to enhance client offerings.
• Lead the development of annual client plans and budgets in collaboration with colleagues.
• Manage client recovery plans and oversee service delivery projects.
• Collaborate on shared client relationships and account development initiatives.
• Assist with client contract and service order reviews.
• Maintain communication regarding client plans, risks, and opportunities.
• Prepare for and participate in client meetings, following up on actions.
• Handle client disputes or service issues effectively.

Candidate Profile

• Extensive experience in pension administration, especially in DB, DC, and CARE schemes.
• Proven track record in managing third-party client relationships in a commercial setting.
• Experience in scoping, costing, and delivering TPA projects.
• Strong interpersonal, communication, and negotiation skills.
• Knowledge of the UK pensions market and a professional qualification such as AIMPI is preferred.

Benefits

• Competitive salary, profit share scheme, and flexible employee benefits.
• Supportive work environment with mentoring and learning opportunities.
• Wellbeing support, social activities, and generous leave policies.
• Hybrid working model with two days in-office per week.
• Flexible working hours between 7am and 7pm.

Additional Information

We recruit on a rolling basis; early applications are encouraged. The role is classified as Mid-Senior level, full-time, within the Staffing and Recruiting industry, focusing on Sales and Business Development.