Client Relationship Manager/Customer Account Manager

JR United Kingdom; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in healthcare diagnostics is seeking a Client Relationship Manager for a field-based role in Sheffield. The ideal candidate will enhance customer experiences with NHS clients, supporting clinical needs and improving operational outcomes through strategic account management. Applicants should have proven experience in healthcare and be proficient in Microsoft Office tools.

Qualifications

• Proven experience as a Customer Account Manager in healthcare or diagnostics.
• Strong understanding of the UK healthcare system and NHS structures.
• Ability to manage multiple projects across teams.

Responsibilities

• Act as primary contact for NHS customers in assigned region.
• Build and manage long-term customer relationships and account plans.
• Coordinate cross-functional teams to deliver seamless support.

Skills

Communication

Stakeholder Engagement

Problem Solving

Project Management

Education

Degree in Life Sciences, Business, or Healthcare Management

Tools

Microsoft Office Suite

Microsoft Excel

Job description

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Client Relationship Manager/Customer Account Manager, sheffield, south yorkshire

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Client:

Unity Systems

Location:

sheffield, south yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Customer Account Manager/Account Manager/Client Relationship Manager/Key Account Manager/Customer Success Manager – Healthcare & Diagnostics

Location: Field-based near Sheffield (S1–S36) | Occasional travel to Burgess Hill

Start Date: 7th July 2025

Job Summary

We are seeking an experienced Customer Account Manager to support NHS and healthcare clients in the diagnostics industry. This field-based role focuses on strategic account management, improving the customer experience, and supporting clinical and operational outcomes. Ideal for professionals with experience in healthcare, life sciences, or medical devices.

Key Responsibilities

• Act as the primary contact for NHS and healthcare customers in your assigned region
• Build and manage long-term customer relationships and account plans
• Coordinate cross-functional teams to deliver seamless service and support
• Identify customer needs using data and insights to drive improvements
• Oversee the full customer journey, ensuring contract compliance and satisfaction
• Support renewals, upselling, and service optimisation initiatives

Required Skills & Experience

• Proven experience as a Customer Account Manager, Key Account Manager, or Client Relationship Manager in healthcare, diagnostics, or medical devices
• Strong understanding of the UK healthcare system and NHS structures
• Excellent communication, stakeholder engagement, and problem-solving skills
• Proficiency in Microsoft Excel and full Microsoft Office Suite
• Ability to manage multiple projects across cross-functional teams
• Based near Sheffield with flexibility to travel occasionally to Burgess Hill
• Right to work in the UK (no sponsorship provided)

Preferred Qualifications

• Degree in Life Sciences, Business, or Healthcare Management
• Experience with diagnostics platforms or medical technology
• Familiarity with IR35 and working via an umbrella company

Customer Account Manager, Healthcare Account Manager, NHS, Diagnostics, Life Sciences, Medical Devices, Client Relationship Manager, Key Account Manager, Stakeholder Engagement, Field-Based, IR35, Contract Manager, Project Management, Excel, Customer Success, UK Healthcare Jobs, Sheffield Jobs, Account Executive