Client Relationship Manager

Roberts Webb Recruitment; Pulford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A dynamic company near Chester is seeking a Client Relationship Manager to enhance client satisfaction and retention. The ideal candidate will be a confident communicator with strong analytical skills, ready to drive client success and business growth. This permanent, full-time role offers a competitive salary and hybrid working options.

Benefits

Hybrid Working

25 Days Holiday Plus Bank Holidays

Pension

Private Health Insurance

Free Lunches

Qualifications

• Experience in client-facing or relationship management roles.
• Proactive and solutions-oriented mindset.

Responsibilities

• Manage a portfolio of clients focusing on retention and satisfaction.
• Build consultative relationships with key stakeholders.
• Identify upsell opportunities and convert them.

Skills

Commercial Awareness

Communication

Analytical Thinking

Problem Solving

Organizational Skills

Time Management

Job description

Join to apply for the Client Relationship Manager role at Roberts Webb Recruitment

6 days ago Be among the first 25 applicants

Join to apply for the Client Relationship Manager role at Roberts Webb Recruitment

Get AI-powered advice on this job and more exclusive features.

Client Relationship Manager Opportunity, Near Chester!

Are you a commercially savvy relationship builder who thrives on exceeding targets and nurturing long-term client partnerships? Our client, a dynamic and values-led company, is looking for someone just like you — confident, articulate, and analytical — to play a pivotal role in driving client satisfaction, retention, and renewals.

You'll be the voice of the client internally and the face of the company externally. You'll take ownership of the post-sale journey, ensuring client outcomes are met and exceeded, while helping the business grow through insight, influence, and high-impact conversations.

About The Role

• Title: Client Relationship Manager
• Role: Permanent, Full time
• Location: Pulford, near Chester
• Salary: Up to £35K per annum
• Benefits: Hybrid working, 25 days holiday plus bank holidays, pension, private health insurance, free lunches, plus more!!
  
  

Responsibilities

• Own and manage a portfolio of clients with a focus on retention, satisfaction, and renewals
• Build deep, consultative relationships with key client stakeholders
• Understand client goals and align service delivery to meet those objectives
• Identify upsell opportunities and work closely with the commercial team to convert them
• Use data to track client success metrics and report on account health
• Troubleshoot issues, resolve concerns, and provide strategic solutions
• Deliver regular business reviews and performance updates to clients
• Collaborate with internal teams to ensure client feedback shapes service delivery
• Hit and exceed client retention and growth targets
  
  

Requirements

Skills & Attributes

• Strong commercial awareness and a proven track record of working to targets.
• A natural communicator who builds rapport with ease.
• Analytical thinker who enjoys problem-solving and spotting trends in data.
• Experience in a client-facing, relationship management, or renewals-focused role.
• Proactive, solutions-oriented mindset – you don’t wait for problems to arise.
• Organised and detail-oriented, with strong time management skills.
• Comfortable presenting, leading meetings, and influencing senior stakeholders.
  
  

**Roberts Webb Recruitment are acting as an agency in relation to this role**

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Roberts Webb Recruitment by 2x

Sign in to set job alerts for “Client Relationship Manager” roles.

Sales Manager - Inside Customer Success (3838)

Chester, England, United Kingdom 3 days ago

Senior Manager, Business Development (Concerts, Events and Match Breaks)

Liverpool, England, United Kingdom 1 week ago

Sales Manager - Inside Customer Success (3838)

Chester, England, United Kingdom 2 days ago

Liverpool, England, United Kingdom £25,000 - £25,000 4 hours ago

Wrexham, Wales, United Kingdom 3 weeks ago

Senior Customer Success Manager - HR / ER SaaS Tech. UK Remote, RECRUITMENTREVOLUTION.COM

Ellesmere Port, England, United Kingdom 1 week ago

Liverpool, England, United Kingdom 1 week ago

Ellesmere Port, England, United Kingdom 2 weeks ago

Chester, England, United Kingdom 1 month ago

Liverpool, England, United Kingdom 2 months ago

Warrington, England, United Kingdom 1 day ago

Liverpool, England, United Kingdom 1 week ago

Customer Success Manager - HR / ER SaaS Tech. UK Remote, RECRUITMENTREVOLUTION.COM

Ellesmere Port, England, United Kingdom 1 week ago

Marketing and Business Development Manager

Runcorn, England, United Kingdom 1 week ago

Widnes, England, United Kingdom 12 hours ago

Warrington, England, United Kingdom 4 hours ago

Warrington, England, United Kingdom 1 week ago

Liverpool, England, United Kingdom 5 days ago

Runcorn, England, United Kingdom 1 week ago

Business Development Manager - Liverpool

Merseyside, England, United Kingdom 1 week ago

Crewe, England, United Kingdom 2 weeks ago

Warrington, England, United Kingdom 2 weeks ago

Global Business Development Manager - Pharma

Warrington, England, United Kingdom 2 weeks ago

Wrexham, Wales, United Kingdom 2 weeks ago

Business Development Manager - Liverpool

Warrington, England, United Kingdom 1 day ago

Chester, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.