Client Relationship Manager

Modern Networks Ltd; Hitchin; On-site; GBP 35,000 - 55,000; Full time

Job summary

Modern Networks Ltd is looking for a dynamic Client Relationship/ Sales Manager to cultivate business relationships and deliver tailored IT solutions. This pivotal role involves engaging with clients to identify needs and drive satisfaction while collaborating with internal teams for service delivery. The ideal candidate will bring proven experience in the IT sector, excellent communication skills, and strong problem-solving abilities to the position.

Benefits

25 days annual leave + bank holidays

Commitment to Diversity and Inclusion

Active workplace committees

Qualifications

• Proven experience in client relationship management within IT.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and strategic thinking.

Responsibilities

• Develop and maintain strong relationships with clients.
• Identify and pursue new business opportunities.
• Act as a trusted advisor to clients.

Skills

Client relationship management

Communication

Problem-solving

Strategic thinking

Job description

Who are we?

At Modern Networks, we specialise in the provision of relevant IT managed services to Professional Services customers. Our mission is to support innovation and growth by delivering reliable, cutting-edge technology solutions tailored to the unique needs of our clients.

What's the job?

We are seeking a dynamic and driven Client Relationship/ Sales Manager to join our team. This role is pivotal in establishing and nurturing business relationships with companies ranging from start-ups to large enterprises. The ideal candidate will be a self-starter with a business-minded approach, eager to forge alliances across a multi-layered business environment. You'll be:

• Developing and maintaining strong relationships with clients, understanding their needs and providing tailored IT solutions.
• Identifying and pursuing new business opportunities within either the Property Management or Science Parks team.
• Collaborating with internal teams to ensure seamless service delivery and client satisfaction.
• Acting as a trusted advisor to clients, offering strategic insights and recommendations.
• Drive client engagement and retention through proactive communication and support.

What are we looking for?

• Proven experience in client relationship management within the IT sector (bonus points if you've worked for an MSP already).
• Excellent communication and interpersonal skills
• Relationship builders that will find the right solutions for our customers.
• Strong problem-solving abilities and strategic thinking.
• Ability to manage multiple priorities and meet deadlines.

What you ll get from us

• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger.
• 25 days annual leave + bank holidays
• Active workplace committees (Social / Wellness)

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.