Client Relationship Manager

Giant Group; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading workforce management platform seeks a Client Relationship Manager to drive new business and enhance client relationships. This role involves strategic relationship building, upselling services, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and a proven track record in sales. The position is field-based with one day a week in the office, offering a dynamic work environment and employee benefits.

Benefits

Employee Assistance Program

Pension Salary Sacrifice

Birthday leave

Day off for charity work

Buy Holidays

Enhanced maternity & paternity pay

Support for parents returning to work

Soft loans

Role related training & paid studies

Social events

Qualifications

• 3-5 years experience as a client relationship manager or similar role.
• Excellent verbal and written communication skills.

Responsibilities

• Build multi-level relationships with recruitment agencies.
• Identify opportunities to increase business through upselling.

Skills

Communication

Relationship Building

Sales Target Achievement

Technical Knowledge

Tools

Microsoft Office

CRM Systems

Job description

Direct message the job poster from Giant Group

Sr. Recruitment Consultant & Manager | Executive Search | Non-Tech & Technical Recruitment | Recruitment KIPs & Reporting | Bulk/High Volume…

At Giant Group, we have an exciting opportunity for a Client Relationship Manager to join our growing team.

Job Title: Client Relationship Manager

Location: Field based with 1 day/week in the office

Hours: 37hrs, Monday to Friday within the UK service hours between 9am to 6:30pm

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As the Client Relationship Manager, you will have an impact on how we secure new recruitment agency business and grow these relationships. Therefore, you will be responsible for identifying and developing new opportunities including using your knowledge to upsell and cross-sell other Giant solutions. The desired outcome of this will be an organic growth of our customer base aligned with your personal and/or team targets.

Key responsibilities of the role include:

• Building multi-level relationship building from back-office and consultants to the directors at recruitment agencies.
• Increasing our market share within your agency portfolio and as a result increasing revenue contribution.
• Add value to customers by using your product, technical and operational knowledge.
• Identifying opportunities to increase business by cross-selling/upselling our other services (e.g. pre-employment screening, global payroll).
• Regular account review meetings with appropriate stakeholders.
• Pro-active issue resolution (necessitates good knowledge and relationships with other internal departments).
• UK travel and evening entertainment.

Your ideal experience & competencies:

Ideally you would have a proven tracked record as a client relationship manager or a similar role for at least 3-5 years.

• You can only excel in this role with excellent communication, both verbal and written, and with the intelligence to ‘read the room’.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• Having tenacity and a proven track record hitting activity and sales targets.
• You must be able to demonstrate the ability to learn about the contingent supply chain, a high level of resilience with passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems.

Employee Benefits:

• Employee Assistance Program
• Pension Salary Sacrifice
• Birthday leave
• Day off for charity work
• Buy Holidays
• Enhanced maternity & paternity pay
• Support for parents returning to work
• Soft loans
• Role related training & paid studies
• Social events

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  IT Services and IT Consulting and Staffing and Recruiting

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