Corporate Relationship Manager EMEA - Institutional Digital Assets

Keyrock; City Of London; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Corporate Relationship Manager for its EMEA client base. This role is pivotal in enhancing client engagement and satisfaction while leveraging innovative digital asset solutions. With a focus on strategic partnerships and customer success, you'll collaborate across teams to drive renewals and upsell opportunities. Join a diverse team that values self-awareness and collaboration in a merit-based environment, offering flexible working hours and remote opportunities. If you're passionate about the crypto space and eager to make an impact, this is the perfect opportunity for you.

Benefits

Flexible working hours

Remote work opportunities

Merit-based environment

Qualifications

• 4+ years of experience in a relationship management role in digital assets.
• Strong analytical skills and ability to adapt strategies based on trends.

Responsibilities

• Onboard new customer organizations and maintain strong relationships.
• Monitor customer metrics to identify growth opportunities.

Skills

Relationship Management

Customer Success

Analytical Skills

Problem-Solving

Crypto Business Operations

Job description

Corporate Relationship Manager EMEA - Institutional Digital Assets

Keyrock, City of London, England, United Kingdom

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About Keyrock

Since 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation. Our diverse team of over 180 members from 42 nationalities operates mainly remotely, with hubs in London, Brussels, Paris, and Singapore.

We are involved in market making, options trading, high-frequency trading, OTC, and DeFi trading desks. We are pioneers in using Rust for algorithmic trading, support Web3 startups through our Accelerator Program, and actively contribute to ecosystem growth and industry research.

Role Overview

We are seeking a Crypto-Native Corporate Relationship Manager for our EMEA client base. This role involves working closely with clients to achieve their goals using our products and services, enhancing engagement, retention, and satisfaction.

Responsibilities

1. Onboard new customer organizations and maintain strong relationships throughout their journey.
2. Act as a strategic partner, sharing insights from our services, industry data, and market expertise.
3. Monitor customer usage and metrics to identify growth opportunities and manage renewals and upsells.
4. Collaborate with Sales, Marketing, Finance, and other stakeholders to drive renewals, upsell opportunities, and inform product development.

Qualifications

• 4+ years of experience as a Relationship Manager, Customer Success Manager, or similar in a digital asset infrastructure environment.
• Experience managing renewals, contracts, and delivering Customer Success at scale.
• Strong analytical and problem-solving skills.
• Ability to adapt business and product strategies based on research and industry trends.
• Crypto Native experience and understanding of complex crypto business operations.

Our Philosophy & Offer

We value self-awareness, drive, collaboration, and scalable outcomes. We offer a competitive salary, flexible working hours, remote work opportunities, and a merit-based environment. We are committed to diversity and background inclusion.

Note: Background checks are required due to the nature of our business.

For more information, visit: https://keyrock.com/careers/

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing