Client Relationship Manager

Aegistech; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading FinTech company is seeking a full-time remote Client Success Manager in the UK. The role involves being the primary technical contact for customers, managing software releases, and collaborating with development teams to enhance trading software functionalities.

Qualifications

• 3-5 years' experience in Electronic trading.
• Knowledge of FIX protocol and APIs.

Responsibilities

• Serve as the primary technical contact for customers.
• Manage software releases and coordinate with support teams.

Skills

Communication

Interpersonal Skills

Organization

Tools

Jira

Bash

Python

REST

IntelliJ

Job description

Technical Recruiter @ Aegistech | FinTech Specialist

Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and contribute to building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is looking for a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support for foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both internally and externally.
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Collaborate with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in a follow-the-sun support model, communicating issues clearly in ticketing systems, and providing organized issue handoffs at end-of-day.

Requirements:

• Well-organized, with excellent interpersonal and communication skills.
• 3-5 years' experience in Electronic trading.
• Knowledge of FIX protocol.
• Experience with CentOS / RHEL (or other *nix systems).
• Scripting/coding experience in Bash, Python, or similar languages.
• Proficiency in log investigation and configuration file management.
• Experience with issue ticketing systems such as Jira.
• Knowledge of APIs such as REST.
• Familiarity with IDEs like IntelliJ.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology