Client Relationship Manager

Walkers; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading international law and professional services firm is seeking a Client Relationship Manager based in London. This hybrid role involves managing client portfolios, ensuring compliance, and enhancing client satisfaction through excellent communication and relationship-building skills. Candidates should possess an undergraduate degree and have significant experience in professional services.

Qualifications

• At least 5 years of experience in professional services, business development, or relationship management.
• Ability to handle confidential information sensitively.

Responsibilities

• Maintain a portfolio of clients and handle non-legal communications.
• Build trusted relationships with clients for non-legal queries.

Skills

Organizational Skills

Communication

Relationship Management

Education

Undergraduate Degree

Tools

Microsoft Office Suite

Windows

Job description

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We are a leading international law and professional services firm providing legal, corporate, and fiduciary services to global corporations, financial institutions, capital market participants, and investment fund managers. With a presence across the Americas, Europe, the Middle East, and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland, and Jersey.

We treat everyone as the intelligent professionals they are. Our approach is to trust and empower our people to deliver consistently and enable their success. Diversity is our secret weapon – the breadth of Walkers' people from across the globe, fluent in multiple languages, jurisdictions, and cultures, helps us mirror our clients and stay aligned with the global environment.

Overview of Role

Office: London (hybrid 50%)

Based in London, the Client Relationship Manager will maintain a portfolio of clients, handling all non-legal communications related to non-billable work, and building relationships to enhance client satisfaction, protect the portfolio, and expand business across Walkers. Additional responsibilities will be assigned by Senior Management as needed.

Responsibilities & Person Specification

• Ensure compliance of the CRM portfolio with government and statutory requirements, internal KYC/CDD, and maintain AR within the portfolio.
• Build trusted relationships with clients through proactive, excellent client care, becoming their go-to for non-legal queries and workflows.
• Act as a key contact point between clients, WPS, and the Law Firm, supporting administrative and compliance matters, client portal access, billing inquiries, and other non-legal assistance.
• Collaborate with Relationship Partners and senior colleagues to strategize on expanding and cross-selling WPS services based on client needs.
• Promote WPS marketing materials to clients and external intermediaries as appropriate.
• Engage with marketing teams for seasonal client activities and broader initiatives.
• Support ad hoc projects and initiatives as required.

Qualifications & Skills

• Undergraduate degree required.
• At least 5 years of experience in professional services, business development, or relationship management.
• Highly organized, detail-oriented, with strong administrative skills and multitasking ability.
• Good industry and market sector knowledge.
• Ability to meet strict deadlines, work independently, and operate proactively.
• Discreet, trustworthy, and able to handle confidential information sensitively.
• Excellent interpersonal, written, and verbal communication skills in English.
• Proficient in Windows and Microsoft Office Suite.

Walkers is an equal opportunity employer. We value diversity and are committed to providing a work environment free from discrimination, supporting all individuals regardless of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity, or other protected characteristics.