Manager, Client Sucess

Initiative; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Initiative in London seeks a Manager to support delivery of client partnership commitments across global and market levels. You will work with Business Leadership, Operations, Activation, and Strategy to ensure alignment, coordination and timely execution of all activity.

You will support leadership in delivering client deliverables and tracking performance frameworks, acting as a key day-to-day contact for internal teams and clients while building knowledge of the client’s business and global

Qualifications

• Experience in account management and client servicing.
• Strong organizational and coordination skills.
• Ability to work across global and regional teams.

Responsibilities

• Support delivery of client partnership commitments across markets.
• Track timelines, deliverables, and performance.
• Coordinate across Global and Regional leads to ensure aligned delivery.
• Attend internal statuses and support cross-functional teams.
• Maintain relationships with day-to-day client contacts and stakeholders.

Skills

Project management

Stakeholder management

Account management

Cross-functional collaboration

Operational planning

Tools

Reporting tools

Job description

Job Description

As Manager, you play a key supporting role in enabling the successful delivery of client partnership commitments across global and market levels. You will work across Business Leadership, Operations, Activation, and Strategy to ensure alignment, coordination, and smooth execution of all activity.

Agency

Initiative

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

As Manager, you play a key supporting role in enabling the successful delivery of client partnership commitments across global and market levels. You will work across Business Leadership, Operations, Activation, and Strategy to ensure alignment, coordination, and smooth execution of all activity.

You support craft leadership in delivering against agreed client deliverables, including performance framework tracking such as TRR, Global QBRs, process cascading through internal bi-weeklies and collation of local and regional action plans, ensuring work is delivered accurately, on time, and to a high standard.

You are a key day-to-day contact for internal teams and a supporting contact for the client, helping ensure everything is operating smoothly, accurately, and on deadline. You are building your understanding of the client’s business, the global operating model, and how different markets contribute to overall success.

In this role, you will work closely with global and regional leads to ensure that key outputs, and deliverables are aligned to client expectations and grounded in strong operational foundations. You will help ensure that global principles, processes, and best practices are consistently applied across markets.

As a Manager, you are highly organized and detail-oriented, with strong coordination skills. You are developing your ability to manage multiple stakeholders, track complex workstreams, and contribute to effective ways of working across a global network.

Role And Responsibilities

Client

• Support the delivery of client partnership commitments, including collation of quarterly survey results across markets globally to be shared with key stakeholders.
• Responsible for the timely and accurate delivery of day-to-day requests from key global clients and internal teams.
• Support tracking of deliverables, timelines, and performance across global and market levels
• Help identify risks to delivery and escalation or coordinate resolution as needed
• Build relationships with day-to-day client contacts and key regional stakeholders.
• Support the development of client materials, updates, and reporting.
• Contribute to global views, status updates, and performance tracking.

Internal

• Day-to-day project management support across the global account
• Work with Global and Regional leads across Business Leadership, Strategy, Activation, and Operations to ensure aligned delivery.
• Support coordination across markets / regions to ensure consistency in outputs and timelines.
• Attend internal global and regional statuses – contributing to agendas where appropriate.
• Build relationships and support the needs of cross-functional teams working on the account.
• Support global processes such as annual planning, templates, trackers, dashboards and reporting.
• Help drive adoption of best practices and ways of working across markets.
• Stay up to date with the Omnicom offerings along with global media and marketing landscape changes to support informed POV.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/