Strategic Client Relationship Partner (Hybrid, Day Shift)

Cognizant; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Cognizant in Greater London is seeking a Client Relationship Manager to build and sustain strategic relationships with key client accounts. The role emphasizes BRM expertise, cross-functional leadership, and aligning enterprise goals with client value in a hybrid day shift environment.

You will partner across sales, marketing, and delivery teams to drive satisfaction, growth, and long-term partnerships while translating client needs into actionable plans and measurable outcomes.

Qualifications

• Extensive experience in business relationship management with complex client accounts.
• Ability to map client models and translate into enterprise solutions.
• Strong communication and negotiation skills with diverse stakeholders.
• Working knowledge of sales and marketing practices for GTM discussions.
• Analytical skills to interpret financial and satisfaction data.

Responsibilities

• Drive strategic client engagement to strengthen long term relationships.
• Coordinate cross functional teams to deliver consistent service quality.
• Identify emerging business needs and design tailored solutions.
• Lead regular client reviews to track performance and actions.
• Resolve client issues by collaborating with internal teams.
• Develop relationship strategies and engagement plans for accounts.
• Translate business requirements into deliverables and timelines.
• Analyze client processes to propose enhancements for growth.
• Coordinate renewals and scope extensions with internal partners.
• Maintain accurate client documentation for decision making.
• Collaborate with sales and marketing on campaigns and positioning.
• Monitor account health indicators to trigger proactive actions.
• Share best practices and lessons learned across teams.

Skills

BRM experience

Account management

Stakeholder management

Negotiation skills

Sales and marketing knowledge

Tools

CRM software

Job description

Cognizant in Greater London is seeking a Client Relationship Manager to build and sustain strategic relationships with key client accounts. The role emphasizes BRM expertise, cross-functional leadership, and aligning enterprise goals with client value in a hybrid day shift environment.

You will partner across sales, marketing, and delivery teams to drive satisfaction, growth, and long-term partnerships while translating client needs into actionable plans and measurable outcomes.