Client Relationship Executive

PEI Group; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

PEI Group seeks a Client Relationship Executive to manage post-sales sponsorship services for global events. The role emphasizes customer retention and requires collaboration with various teams to ensure sponsors have an outstanding experience. Suitable candidates should possess strong communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• Experience in a fast-paced team environment.
• Strong communication and diplomatic skills.
• Proficiency in PowerPoint and Excel.

Responsibilities

• Manage sponsor engagement during events.
• Use CRM to maintain accurate records.
• Collaborate with teams for event success.

Skills

Communication

Problem-solving

Attention to detail

Adaptability

Relationship-building

Tools

Microsoft Office

CRM systems

Job description

About The Role

PEI Group seeks a Client Relationship Executive responsible for post-sales sponsorship services for a portfolio of conferences. These industry-leading, global events attract up to 3,000 attendees.

The role involves ensuring sponsors receive all necessary information and materials to have a first-class experience with PEI. Internally, it requires coordinating with various teams to deliver high-quality sponsor experiences efficiently.

This is a commercial role focused on customer retention, reporting to the Client Relationship Manager, and collaborating with sales, production, marketing, and operations teams.

Key responsibilities include:

1. Leading sponsor engagement during events, resolving issues, and meeting expectations.
2. Managing onboarding processes, ensuring collection of key contacts, collateral, logos, and attendee details.
3. Using CRM to maintain accurate sponsor and attendee records.
4. Participating in sponsor meetings and conference calls.
5. Collaborating with programming, marketing, operations, sales, and finance teams to meet targets and deadlines.
6. Ensuring brand consistency across all event materials and reviewing final marketing content.
7. Producing proposals, loading orders into CRM, and preparing briefing documents.
8. Planning event layouts, scheduling workshops, and managing sponsor content delivery.
9. Creating branding materials and supporting event promotion.
10. Attending events to handle client queries and troubleshoot issues.
11. Conducting post-event analysis and reporting.

About You

Requirements

Skills and experience include:

• Experience working in a fast-paced team environment.
• Ability to meet deadlines and solve problems under pressure.
• Strong communication and diplomatic skills.
• Excellent attention to detail and customer focus.
• Strong administrative skills and ability to manage multiple projects.
• Quick learner with adaptability.
• Positive attitude and relationship-building skills.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Experience with CRM systems.
• Excellent written and verbal communication skills.
• Experience in events or client services is desirable but not essential.

About Us

PEI Group is a business intelligence company with a global team of over 490 professionals. We focus on informing and connecting investment professionals across markets, identifying high-growth sectors, and providing market insights through journalism, data, and events.

We value diversity and are an equal opportunity employer, welcoming applications from all backgrounds. We support flexible working and encourage career returners.