Customer Relations Executive

JR United Kingdom; Maidstone; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading company in the insurance sector is seeking a Customer Relations Manager to handle complaints and provide support to team members. In addition to a competitive salary of £30,000-£32,000, employees benefit from 25 days of annual leave, on-site gym facilities, and other perks. This role is crucial for maintaining high standards in customer service and mentoring staff.

Benefits

On-site gym

Free on-site parking

Free on-site breakfast bar

Complimentary snacks and soft drinks

Discretionary performance-related bonus

Extra day’s holiday for your birthday

Qualifications

• Experience in a customer relations/complaints handling role within the insurance industry.

Responsibilities

• Review escalated complaints and issue Final Response Letters.
• Prepare FOS case file submissions and manage queries.
• Mentor and develop team members.

Skills

Customer relations

Complaints handling

Investigation skills

Job description

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To assist Customer Relations Manager with managing complaints and FOS case file submissions and queries.

We’ll need you to be able to:

• Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
• Prepare FOS case file submissions and manage any subsequent query from the FOS.
• Maintain a high FOS win rate and query any changes of stance made by FOS with the Customer Relations Manager or Customer Relations Technical Manager.
• Mentor & develop team members to enhance their skills and capabilities.
• Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained
• To undertake any individual or team task or activity reasonably requested and in line with the company values.

Experience/knowledge

• Experience of working in a customer relations/complaints handling role within the insurance industry

In return, we can offer you:

Basic Salary £30,000-32,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.