Customer Relationship Executive

Simplicity in Business; Forest of Dean; On-site; GBP 10,000 - 40,000; Full time

Job summary

A forward-thinking company is seeking an Expert Growth Specialist to join their vibrant Customer Relationship Team. This exciting role focuses on maximizing agency partner revenue through exceptional customer service and proactive relationship management. You will play a crucial role in onboarding new customers, ensuring they understand the Simplicity processes, and identifying opportunities for growth and retention. If you thrive in a dynamic environment and are passionate about delivering outstanding service, this position offers a fantastic opportunity to make a significant impact in the recruitment industry.

Qualifications

• Erfahrung im Kundenservice mit exzellentem telefonischen Auftreten.
• Gute IT-Kenntnisse und starke organisatorische Fähigkeiten.

Responsibilities

• Verwaltung des Kundenbeziehungs-Teams und Bearbeitung von Kundenanfragen.
• Schulung neuer Kunden in den Geschäftsprozessen von Simplicity.

Skills

Kundenservice

Beziehungsmanagement

IT-Fähigkeiten

Organisationstalent

Kommunikationsfähigkeit

Problemlösungsfähigkeit

Teamarbeit

Detailgenauigkeit

Tools

Outlook

Excel

Sage

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Simplicity in Business

Expert Growth Specialist, Supporting the Recruitment Industry to Grow and Scale at Pace

About Simplicity

Simplicity is an innovative financial services provider specialising in the recruitment industry. We offer recruiters a range of funding, back-office, and technology solutions designed to help them run successful and profitable businesses.

About the Role

We have an exciting opportunity to join our Customer Relationship Team at Simplicity, based in Mitcheldean. As part of a friendly and dynamic team, your role will focus on maximising agency partner revenue, retention, and cross-selling opportunities through proactive relationship management and outstanding customer service. You will also play a key role in driving continuous improvement by gathering partner feedback and diligently resolving issues across teams.

About You

We’re looking for someone with:

1. Strong customer service experience, including an excellent telephone manner.
2. Good IT skills and strong organisational abilities.
3. A proactive mindset and a drive to succeed.

Ideally, you will also have experience in an office environment, be confident in engaging with customers over the phone, and have a keen eye for identifying opportunities to enhance department performance.

Key Responsibilities Include:

1. Manage the Customer Relationship Team inbox and respond appropriately to queries raised by Customers.
2. Support front office systems with regards to Customer queries & provide training if required, including inductions.
3. Ensure a smooth & successful handover from Sales for new Customers onboarding.
4. Deliver new customer introduction, build rapport, and educate customers in the Simplicity business processes and ways of working.
5. Continue to deliver training & education until confident the Customer is self-sufficient in operating effectively within the Simplicity contractual requirements.
6. Proactively manage Customers to ensure risk is kept to a minimum.
7. Become the Customers' “trusted advisor” and identify future opportunities to add value to the account and increase spend and retention of the Customer.
8. Perform all tasks as described in Simplicity’s processes and procedures documents, highlighting any updates needed to these as required.
9. Escalate any anomalies or concerns raised in the operation of these processes to the Manager.
10. Actively share ideas about how to reduce waste, increase productivity, and improve the business for Partners.
11. Contribute at team meetings and be willing to always support the team.
12. Agree on objectives and a personal development plan with the manager.
13. Find ways to reduce Simplicity’s impact on the environment and be part of the local community.
14. Take on additional duties that may be requested by the Company that are consistent with the role.
15. Observe and adhere to Simplicity’s Brand Values.
16. Perform ad-hoc duties as requested and set by the Customer Manager that relate to the Customer Relationship Team.

Key Skills:

1. Relationship building and management.
2. High customer service skills.
3. Ability to communicate well with own team and throughout the organisation.
4. Takes ownership of resolving issues.
5. Works well under pressure and tight deadlines.
6. Accuracy and attention to detail.
7. Drive and tenacity to deliver excellent standards and customer service.
8. Competent level of PC literacy (Outlook, Excel, Sage).
9. Teamwork ability to cultivate strong working relationships.

Seniority Level

Entry Level

Employment Type

Full-time

Job Function

Business Development and Sales