Client Relationship Associate, Market Solutions

CO1001 Corporation of Lloyd’s; Chatham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Lloyd’s in the UK seeks a Relationship Management Associate to join the Client Gateway team within Member Services. You’ll deliver responsive, accurate support to investment managers, Members’ Agents, and advisers, coordinating with specialist teams to meet service levels.

You will help develop market knowledge, strengthen client relationships and improve the client journey, while adhering to Lloyd’s rules and standards.

Qualifications

• Clear and confident written and verbal communication.
• Strong attention to detail and accurate work.
• Ability to prioritise and manage several responsibilities.

Responsibilities

• Build collaborative relationships with investment managers, Members’ Agents, capital providers and advisers.
• Understand client needs and provide clear, timely and accurate support.
• Manage queries from start to finish, involving specialist teams when needed.
• Track responses against agreed service levels and raise potential issues early.
• Develop knowledge to support more complex activity, including member transactions.
• Produce accurate management information and identify opportunities to improve service.

Skills

Communication

Attention to detail

Prioritisation

Problem solving

Stakeholder management

Microsoft Office

SharePoint

Team collaboration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

SharePoint

Job description

Lloyd’s in the UK seeks a Relationship Management Associate to join the Client Gateway team within Member Services. You’ll deliver responsive, accurate support to investment managers, Members’ Agents, and advisers, coordinating with specialist teams to meet service levels.

You will help develop market knowledge, strengthen client relationships and improve the client journey, while adhering to Lloyd’s rules and standards.