Client Relations & Solutions Associate

Lloyd S; Abbey Gate; Sur place; GBP 30 000 - 45 000; Plein temps

Résumé du poste

Lloyd's is seeking a Relationship Management Associate to join our Client Gateway team within Member Services in the UK. You will build relationships with investment managers, capital providers and advisers, understand client needs and coordinate effective solutions to ensure timely, accurate responses.

You will work with cross-functional teams, track service levels and help maintain Lloyds.com content while developing market knowledge and improving the client journey.

Qualifications

• Clear and confident written and verbal communication.
• Strong attention to detail and a commitment to accurate work.
• The ability to prioritise and manage several responsibilities.
• A practical approach to solving problems and managing risk.
• Confidence working with different teams and stakeholders.
• Good working knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• The ability to use, or learn to use, SharePoint effectively.

Responsabilités

• Build collaborative relationships with investment managers, Members' Agents, capital providers and advisers.
• Understand client needs and provide clear, timely and accurate support.
• Manage queries from start to finish, involving specialist teams when needed.
• Track responses against agreed service levels and raise potential issues early.
• Develop the knowledge to support more complex activity, including member transactions, corporate restructuring and Funds at Lloyd's arrangements.
• Help clients understand Member Services products and contribute to external guidance and publications.
• Produce accurate management information and identify opportunities to improve our service.
• Support communications to Member Services stakeholders and help maintain relevant Lloyds.com content.
• Share insight across teams, helping us make informed decisions and improve the client journey.
• Work in line with Lloyd's rules, guidance and operational standards.

Connaissances

Communication skills

Attention to detail

Prioritization

Problem solving

Stakeholder management

MS Office

SharePoint

Outils

SharePoint

Microsoft Office

Description du poste

Lloyd's is seeking a Relationship Management Associate to join our Client Gateway team within Member Services in the UK. You will build relationships with investment managers, capital providers and advisers, understand client needs and coordinate effective solutions to ensure timely, accurate responses.

You will work with cross-functional teams, track service levels and help maintain Lloyds.com content while developing market knowledge and improving the client journey.