Strategic Client Relationships Associate

Lloyd S; Chatham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Lloyd’s is seeking a Relationship Management Associate to join the Client Gateway team within Member Services. You’ll deliver a responsive, accurate and trusted service to investment managers, Members’ Agents, capital providers and advisers, coordinating effective solutions with the Client Gateway Relationship Manager.

You’ll build market knowledge, manage queries end-to-end, and help improve the client journey across Lloyd’s global markets, working within Lloyd’s rules and standards.

Qualifications

• Clear and confident written and verbal communication.
• Strong attention to detail and accuracy.
• The ability to prioritise and manage several responsibilities.
• A practical approach to solving problems and managing risk.
• Confidence working with different teams and stakeholders.
• Good working knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• The ability to use, or learn to use, SharePoint effectively.

Responsibilities

• Build collaborative relationships with investment managers, Members’ Agents, capital providers and advisers.
• Understand client needs and provide clear, timely and accurate support.
• Manage queries from start to finish, involving specialist teams when needed.
• Track responses against service levels and raise potential issues early.
• Develop the knowledge to support more complex activity, including member transactions, corporate restructuring and Funds at Lloyd’s arrangements.
• Help clients understand Member Services products and contribute to external guidance and publications.
• Produce accurate management information and identify opportunities to improve our service.
• Support communications to Member Services stakeholders and help maintain relevant Lloyds.com content.
• Share insight across teams, helping us make informed decisions and improve the client journey.
• Work in line with Lloyd’s rules, guidance and operational standards.

Skills

Written and verbal communication

Attention to detail

Prioritisation

Problem solving

Stakeholder management

Team collaboration

Adaptability

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

SharePoint

Job description

Lloyd’s is seeking a Relationship Management Associate to join the Client Gateway team within Member Services. You’ll deliver a responsive, accurate and trusted service to investment managers, Members’ Agents, capital providers and advisers, coordinating effective solutions with the Client Gateway Relationship Manager.

You’ll build market knowledge, manage queries end-to-end, and help improve the client journey across Lloyd’s global markets, working within Lloyd’s rules and standards.