Client Gateway Relationship Specialist

Lloyd’s Europe; Chatham; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Lloyd's UK in Chatham is seeking a Relationship Management Associate to join the Client Gateway team within Member Services. You will build collaborative relationships with investment managers, Members’ Agents, capital providers and advisers, understanding client needs and delivering clear, timely support.

Working with the Client Gateway Relationship Manager, you will manage queries end-to-end, track responses, develop knowledge for complex activity, and contribute to external guidance and

Qualifications

• Organised, curious and able to take ownership.
• Clear and confident written and verbal communication.
• Strong attention to detail with a commitment to accuracy.
• Ability to prioritise and manage several responsibilities.
• Proactive in problem solving and risk management.
• Experience working with multiple teams and stakeholders.
• Proficient in Word, Excel, PowerPoint and Outlook.
• Ability to use SharePoint effectively.

Responsibilities

• Build collaborative relationships with investment managers, Members’ Agents, capital providers and advisers.
• Understand client needs and provide clear, timely, and accurate support.
• Manage queries from start to finish, involving specialist teams when needed.
• Track responses against service levels and raise issues early.
• Develop knowledge to support more complex activity, including member transactions.
• Produce accurate management information and contribute to external guidance and publications.

Skills

Relationship building

Written communication

Verbal communication

Attention to detail

Prioritisation

Problem solving

Stakeholder management

Multitasking

Team collaboration

Tools

SharePoint

Microsoft Office

Job description

Lloyd's UK in Chatham is seeking a Relationship Management Associate to join the Client Gateway team within Member Services. You will build collaborative relationships with investment managers, Members’ Agents, capital providers and advisers, understanding client needs and delivering clear, timely support.

Working with the Client Gateway Relationship Manager, you will manage queries end-to-end, track responses, develop knowledge for complex activity, and contribute to external guidance and