Relationship Management Associate, Client Gateway Team

Lloyd S; Chatham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Lloyd’s is seeking a Relationship Management Associate to join the Client Gateway team within Member Services. You’ll deliver a responsive, accurate and trusted service to investment managers, Members’ Agents, capital providers and advisers, coordinating effective solutions with the Client Gateway Relationship Manager.

You’ll build market knowledge, manage queries end-to-end, and help improve the client journey across Lloyd’s global markets, working within Lloyd’s rules and standards.

Qualifications

• Clear and confident written and verbal communication.
• Strong attention to detail and accuracy.
• The ability to prioritise and manage several responsibilities.
• A practical approach to solving problems and managing risk.
• Confidence working with different teams and stakeholders.
• Good working knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• The ability to use, or learn to use, SharePoint effectively.

Responsibilities

• Build collaborative relationships with investment managers, Members’ Agents, capital providers and advisers.
• Understand client needs and provide clear, timely and accurate support.
• Manage queries from start to finish, involving specialist teams when needed.
• Track responses against service levels and raise potential issues early.
• Develop the knowledge to support more complex activity, including member transactions, corporate restructuring and Funds at Lloyd’s arrangements.
• Help clients understand Member Services products and contribute to external guidance and publications.
• Produce accurate management information and identify opportunities to improve our service.
• Support communications to Member Services stakeholders and help maintain relevant Lloyds.com content.
• Share insight across teams, helping us make informed decisions and improve the client journey.
• Work in line with Lloyd’s rules, guidance and operational standards.

Skills

Written and verbal communication

Attention to detail

Prioritisation

Problem solving

Stakeholder management

Team collaboration

Adaptability

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

SharePoint

Job description

Lloyd’s is the world’s leading insurance and reinsurance marketplace, bringing together the world’s leading risk takers to advance global progress. Our strategy is focused on delivering strong underwriting performance, operating an efficient and flexible marketplace, and maximising the capital advantage of the Lloyd’s market — while continuing to build a Lloyd’s we are proud of. How we deliver this, matters. We take the risk, make things happen, and own the outcome — working together across our global network to turn insight into impact. We’re looking for a Relationship Management Associate to join our Client Gateway team within Member Services. You’ll help us deliver a responsive, accurate and trusted service to investment managers, Members’ Agents, capital providers and their advisers. Working alongside the Client Gateway Relationship Manager, you’ll understand what our clients need, coordinate effective solutions and make sure queries reach the right people. This is an opportunity to build valuable market knowledge, strengthen important relationships and improve how our clients experience Lloyd’s.

What you’ll do

• Build collaborative relationships with investment managers, Members’ Agents, capital providers and advisers.
• Understand client needs and provide clear, timely and accurate support.
• Manage queries from start to finish, involving specialist teams when needed.
• Track responses against agreed service levels and raise potential issues early.
• Develop the knowledge to support more complex activity, including member transactions, corporate restructuring and Funds at Lloyd’s arrangements.
• Help clients understand Member Services products and contribute to external guidance and publications.
• Produce accurate management information and identify opportunities to improve our service.
• Support communications to Member Services stakeholders and help maintain relevant Lloyds.com content.
• Share insight across teams, helping us make informed decisions and improve the client journey.
• Work in line with Lloyd’s rules, guidance and operational standards.

What you’ll bring

• Clear and confident written and verbal communication.
• Strong attention to detail and a commitment to accurate work.
• The ability to prioritise and manage several responsibilities.
• A practical approach to solving problems and managing risk.
• Confidence working with different teams and stakeholders.
• Good working knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• The ability to use, or learn to use, SharePoint effectively.

We’re interested in your potential as well as your previous experience. If you can see yourself contributing to this role but don’t meet every listed point, we still encourage you to apply.

Being inclusive at Lloyd’s is integral to how we work — and how we deliver impact.

We aim to build a diverse, inclusive environment that reflects the global markets we serve, where everyone is treated with dignity and respect and supported to reach their full potential.

We take the risk by challenging traditional thinking and being proactive about inclusion. That means being open and positive about workplace adjustments, prioritising health and wellbeing, and investing in diversity and inclusion training so everyone feels able to contribute and succeed.

We make things happen by turning our commitment into action. Through employee networks, mentoring, volunteering opportunities and sustained investment in professional development, we create an environment where inclusion is experienced day‑to‑day — not just talked about.

We own the outcome by focusing on impact. By bringing together diverse perspectives and the best minds in the industry, we work collaboratively with underwriters and brokers to create innovative, responsive solutions that share risk and solve complex problems across global markets.