Client Relations & Sales Administrator (Commission Eligible)

TipTopJob; Pencoed; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Commission package

Staff share equity scheme

Holiday entitlement (21 days + 4 after

Job summary

Flotek Group in Pencoed, Bridgend is seeking a Client Relations Manager / Sales Administrator to lead customer relations and support sales processes. You will manage key accounts, handle orders, and coordinate with internal teams to enhance service delivery.

The role offers a permanent, full-time position with a base salary of GBP 27,500 plus commission, equity options, and holiday entitlement, reflecting our growth trajectory.

Qualifications

• A positive attitude with a can do approach to everything.
• IT and Comms knowledge preferable but not essential.
• Customer Service Experience.
• Sales experience.

Responsibilities

• Be the primary contact and build long-term relationships with customers.
• Develop a trusted relationship with key accounts.
• Complete Regular account reviews.
• Upsell and cross sell products and services into existing customers.
• Deal with sales orders for existing clients.
• Analyze product penetration and seek ways to increase customer footfall.
• Renew customer contracts.
• Increase profitability across the customer base.
• Ensure customer retention: meeting minimum renewal objectives.
• Keep current clients satisfied and deliver exceptional client service day-to-day.
• Work with the Sales team to onboard and integrate new clients and develop existing client relationships.
• Liaise between the customer and internal teams.
• Deal with inbound customer account queries.
• Help customers review their latest technology requirements.

Skills

Customer Service

Sales

Job description

Flotek Group in Pencoed, Bridgend is seeking a Client Relations Manager / Sales Administrator to lead customer relations and support sales processes. You will manage key accounts, handle orders, and coordinate with internal teams to enhance service delivery.

The role offers a permanent, full-time position with a base salary of GBP 27,500 plus commission, equity options, and holiday entitlement, reflecting our growth trajectory.