Client Relations Manager / Sales Administrator

Flotek Group Limited; Bridgend; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Base salary £27,500

OTE £30,000

Staff share equity scheme

Holiday entitlement 21–25 days

Job summary

Flotek Group Limited in Pencoed, Bridgend seeks a Client Relations Manager / Sales Administrator to develop long-term relationships with customers, manage key accounts and support the sales team.

You will handle orders, review account performance, upsell services and ensure renewals while delivering exceptional customer service on a day-to-day basis.

Qualifications

• Customer service experience is required or highly valued.
• Sales experience related to account management or business development.
• Strong relationship-building skills with the ability to nurture long-term client partnerships.
• IT and Comms knowledge is helpful but not essential.

Responsibilities

• Be the primary contact and build long-term relationships with customers.
• Develop trusted relationships with key accounts and complete Regular account reviews.
• Upsell and cross-sell products and services to existing customers; handle sales orders.
• Analyze customer product penetration and seek ways to increase base footprint.
• Renew contracts and increase profitability across the customer base.
• Coordinate with Sales to onboard new clients and support existing ones.
• Liaise between customers and internal teams to address queries.

Skills

Customer service

Sales experience

Relationship management

IT/Comms knowledge

Job description

Client Relations Manager / Sales Administrator

Job Title:

Client Relations Manager / Sales Administrator

Location:

Pencoed, Bridgend

Salary:

£27,500 per annum

Job Type:

Permanent, Full time

About us:

Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

About the role:

As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do.

Job Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Develop a trusted relationship with key accounts
• Complete Regular account reviews
• Upsell and cross sell products and services into existing customers
• Deal with sales orders for existing clients
• Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base
• Resign customer contracts
• Increase profitability across the customer base
• Ensure customer retention - meeting minimum renewal objectives
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Deal with any inbound customer account queries
• Help customers with reviewing their latest technology requirements

About you:

Job Experience Required:

• A positive attitude with a can do approach to everything!
• IT and Comms knowledge preferable but not essential
• Customer Service Experience
• Sales experience

What we offer:

• Basic Salary £27,500
• Commission package available with expected OTE of £30,000
• Staff Share Equity Scheme
• 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays)