Client Relations Manager - Private Sector

Marston Holdings Limited; United Kingdom; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Flexible working arrangements

Healthcare and pension benefits

Job summary

Marston Holdings Limited Engage division is seeking a Client Relations Manager to lead a portfolio of private sector clients, with a focus on High Court Enforcement. You will be the main point of contact from operations to senior stakeholders, ensuring service levels are met and issues resolved quickly.

Based in Rochdale, this hybrid role involves occasional travel. You will identify growth opportunities, manage SLAs and KPIs, support bids and renewals, and collaborate across Operations,

Qualifications

• Proven experience in client relationship management or account management.
• Experience managing multiple client relationships in regulated environments is preferred.
• Strong knowledge of High Court Enforcement and related regulations.
• Excellent communication and relationship-building skills.
• Experience using CRM and account management systems.
• A full UK driving licence is required.

Responsibilities

• Own and develop a portfolio of strategic client accounts.
• Build relationships with clients at operational to senior levels.
• Maintain knowledge of High Court Enforcement and legislation.
• Monitor SLAs, KPIs and contractual commitments.
• Lead account reviews, performance reporting and governance.
• Escalate queries and resolve complex issues with internal teams.
• Identify opportunities for account development and cross-selling.
• Support tenders, bids, renewals and new business opportunities.
• Represent the voice of the client and share market insights.
• Contribute to continuous improvement and development of the Client Services team.

Skills

Client relationship management

Account management

CRM systems

Communication skills

Full UK driving licence

Job description

ClientRelationsManager – Private Sector

Location: Rochdale (Hybrid), with occasional travel to meet clients

Engage, part of Marston Holdings Ltd, is a field solutions business, conducting more than 50,000 visits to people and property every month. As a field services provider, we pride ourselves on our flexibility and adaptability. Every client has their own unique requirements, and we strive to ensure that our technology and the skills and knowledge of our field force always exceed expectations.

We are looking for a Client Relationship Manager to manage and grow a portfolio of key private sector clients, with a particular focus on High Court Enforcement.

You’ll be the main point of contact for your clients, building trusted relationships from operational teams through to senior stakeholders. Working closely with our Operations, Enforcement, Compliance and Commercial teams, you’ll make sure client needs are understood, service levels are consistently delivered and issues are resolved quickly.

You’ll also help grow our client relationships by identifying opportunities to develop accounts and introduce clients to Engage’s wider services, including early-stage collections, field services, metering and other specialist solutions.

Key Responsibilities

• Own and develop a portfolio of strategic and key client accounts.
• Build strong relationships with clients at operational, commercial and senior levels.
• Maintain strong knowledge of High Court Enforcement, including relevant legislation, regulation and industry standards.
• Monitor SLAs, KPIs and contractual commitments, using data to identify risks and opportunities.
• Lead account reviews, performance reporting and client governance.
• Act as the escalation point for queries, complaints and complex issues, working with internal teams to find effective solutions.
• Identify opportunities for account development, cross‑selling and service improvement.
• Support tenders, bids, renewals and new business opportunities.
• Be the voice of the client, sharing feedback and market insight across Engage.
• Contribute to continuous improvement and support the development of the wider Client Services team.

What we are looking for

We are looking for someone who is commercially aware, relationship-focused and confident taking ownership, with a strong focus on client satisfaction, service delivery and growth.

You’ll have:

• Proven experience in client relationship management, account management or a similar commercial role.
• Experience managing multiple client relationships, ideally within enforcement, debt recovery, legal, financial, utilities or another regulated environment.
• Strong knowledge ofHigh Court Enforcement and confidence working with clients and enforcement professionals.
• Excellent communication, relationship-building and problem-solving skills.
• Experience managing SLAs, KPIs, contracts and service performance.
• Commercial awareness and the ability to identify opportunities for retention, development and growth.
• Confidence handling complaints, escalations and challenging conversations.
• Experience using CRM and account management systems.
• The ability to work collaboratively across multiple teams.
• A full UK driving licence.

It would be great if you also have:

• Experience working with High Court Enforcement Officers, enforcement agents, legal professionals or court systems, along with knowledge of the Tribunals, Courts and Enforcement Act 2007, Taking Control of Goods Regulations, CIVEA guidance and National Standards for Enforcement Agents.
• Experience in debt recovery, tenders, contract renewals, regulated environments or Consumer Duty, as well as mentoring junior colleagues, would also be beneficial.

What you will get in return

• Competitive salary and performance‑based bonuses
• Opportunities for career growth and development
• Flexible working arrangements
• Healthcare and pension benefits
• Supportive and inclusive work environment

If you are a commercially minded relationship-builder who enjoys delivering great client outcomes and making a real impact, we would love to hear from you.

About us

Marston Holdings Limitedis a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market‑leading, integrated technology‑enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

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