Client and insight Manager – 5444

Clear IT Recruitment Limited; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a proactive Client and Insight Manager to join their dynamic team in the Financial Services sector. This role involves maintaining client relationships, analyzing KPI data, and influencing strategies to enhance performance. The ideal candidate will possess strong analytical skills and experience in team management, ensuring compliance and driving continuous improvement. With opportunities for business growth and a supportive work environment, this position is perfect for someone looking to make a significant impact in a thriving organization.

Qualifications

• Proven management and team development skills are essential.
• Experience in maintaining client relationships and influencing strategies.

Responsibilities

• Analyze departmental KPI data to identify trends and improve efficiency.
• Monitor client performance using management information systems.

Skills

Client Relationship Management

Data Analysis

Team Management

Stakeholder Management

Analytical Skills

Communication Skills

Tools

MS Office

Power BI

Job description

Our client is seeking a Client and Insight Manager, who is a self-starter and will join a growing team in the Financial Services industry. The position is based in their Manchester office.

Profile:

• You will be a self-starter with experience in maintaining client relationships and influencing strategies to improve collections. Proven management and team development skills are essential.
• Excellent numerical, analytical skills, and knowledge of data analysis tools are required.
• Knowledge of data modelling, cleansing, enrichment techniques, and the ability to develop procedures and workflows are necessary.

Responsibilities:

• Analyze departmental KPI data to identify trends, improve efficiency, and report findings to the Group Head of Client Services.
• Monitor client performance using management information systems to support continuous improvement.
• Create monthly client MI packs with support from the Head of Data and Client Services Manager.
• Maximize client instructions through performance management and liaise with operational managers to achieve targets.
• Engage with clients to understand data requirements and provide reports to support DRP performance.
• Use data to influence change and suggest evidence-based process improvements.
• Maintain knowledge of company policies, client guidelines, statutes, and regulations, ensuring compliance through effective communication.
• Manage the Client Liaison Team Leader and Officers, ensuring cross-training, quality processes, and regular performance reviews.
• Maintain the group CRM system for DRP.

Desired Skills:

• Strong communication and stakeholder management skills, with the ability to present, negotiate, and influence decision-makers.
• Experience in contract and account management.
• Industry knowledge, particularly in parking (desirable).
• Business growth mindset to identify and capitalize on expansion opportunities.
• Experience in team management.
• Flexibility to travel across the UK; a full driving license is required.
• At least 2 years of experience in client relationship or team management.
• Proficiency in MS Office, Power BI, and data analysis for strategic decision-making.

Note: A DBS and CCJ check are required before employment begins.

If you have questions or wish to apply, please contact Clear IT Recruitment Limited.

Due to high application volume, responses may be delayed. If you do not hear within 3 working days, consider your application unsuccessful.

Contact/Further Information

If interested in this vacancy or others, or to speak with a consultant, please use the contact details below:

• Job Title: Client and Insight Manager - 5444
• Job Reference: 5444

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Contact

Start Rite Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF