Client Relations Advisor — Waste & Recycling

Cavendish Professionals

Slough

On-site

GBP 26,000 - 34,000

Full time

8 days ago

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Job summary

Cavendish (Recruitment) Professionals Ltd is recruiting a Customer Service Advisor for a leading recycling and waste management organisation based in London. Reporting to the Commercial Operations Leader, you will provide outstanding service to our clients, handling calls and written communications, and ensuring invoicing is completed on time.

You will build relationships with internal teams and clients, manage bookings, respond to queries, keep client databases current, and look for

Qualifications

Be self-motivated with an analytical mind and a keen eye for detail.
Confident communicator, both verbal and written
Good team player as you will be required to work with a range of personnel internally and externally.
Work well under pressure and to set timelines in a professional manner.
Experience of working in a fast-paced environment.
Advanced level of Microsoft Office Skills.
Previous experience in the construction/waste management sector – desirable

Responsibilities

Respond to incoming calls and emails to ensure client satisfaction.
Accurately complete job bookings and handle customer queries.
Maintain up-to-date databases for all clients.
Support internal stakeholders including Sales, Transport and Finance teams.
Build and maintain strong relationships with existing clients and develop new ones.
Contact lapsed clients to reactivate them as active customers