Client Relations & Admin Advisor

Cavendish Professionals; Willesden; On-site; GBP 23,000 - 28,000; Full time

Job summary

Cavendish Professionals is recruiting a Customer Service Advisor for a London-based recycling and waste management client. The role focuses on delivering outstanding service via calls and written communication, managing bookings, and maintaining accurate client data.

You will build relationships with internal teams and clients, handle inquiries, and re-engage lapsed customers to grow the client base. This is a fast-paced, detail-oriented customer-facing position.

Qualifications

• Strong verbal and written communication.
• Ability to work under pressure and meet deadlines.
• Experience in a fast-paced environment.
• Advanced Microsoft Office skills.
• Experience in construction/waste management sector desirable.

Responsibilities

• Respond to incoming calls and emails to ensure client satisfaction.
• Accurately complete job bookings and handle customer queries.
• Maintain up-to-date databases for all clients.
• Foster strong relationships with Sales, Transport and Finance teams.
• Build new customer relationships and maintain existing ones.
• Contact lapsed clients to win them back as active customers.

Skills

Self-motivated

Analytical thinking

Verbal & written communication

Team player

Pressure management

Attention to detail

Time management

Tools

Microsoft Office

Job description

Cavendish Professionals is recruiting a Customer Service Advisor for a London-based recycling and waste management client. The role focuses on delivering outstanding service via calls and written communication, managing bookings, and maintaining accurate client data.

You will build relationships with internal teams and clients, handle inquiries, and re-engage lapsed customers to grow the client base. This is a fast-paced, detail-oriented customer-facing position.