Customer Service Advisor

Cavendish Professionals; Slough; On-site; GBP 26,000 - 34,000; Full time

Job summary

Cavendish (Recruitment) Professionals Ltd is recruiting a Customer Service Advisor for a leading recycling and waste management organisation based in London. Reporting to the Commercial Operations Leader, you will provide outstanding service to our clients, handling calls and written communications, and ensuring invoicing is completed on time.

You will build relationships with internal teams and clients, manage bookings, respond to queries, keep client databases current, and look for

Qualifications

• Be self-motivated with an analytical mind and a keen eye for detail.
• Confident communicator, both verbal and written
• Good team player as you will be required to work with a range of personnel internally and externally.
• Work well under pressure and to set timelines in a professional manner.
• Experience of working in a fast-paced environment.
• Advanced level of Microsoft Office Skills.
• Previous experience in the construction/waste management sector – desirable

Responsibilities

• Respond to incoming calls and emails to ensure client satisfaction.
• Accurately complete job bookings and handle customer queries.
• Maintain up-to-date databases for all clients.
• Support internal stakeholders including Sales, Transport and Finance teams.
• Build and maintain strong relationships with existing clients and develop new ones.
• Contact lapsed clients to reactivate them as active customers

Skills

Self-motivated

Confident communicator

Team player

Works well under pressure

Attention to detail

Microsoft Office

Construction/waste sector experience

Tools

Microsoft Office

Job description

We are currently recruiting a Customer Service Advisor to join a leading recycling and waste management organisation based in London.

Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer service to our clients. You will be a confident communicator both on the on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.

Key Responsibilities:

• Responsible for client satisfaction and responding to incoming calls and emails.
• You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
• Maintain databases for all clients and ensure all information is up to date.
• Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
• This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones.
• This position will see you contacting lapsed clients with the aim of becoming active customers again.

Skills and Requirements:

• Be self-motivated with an analytical mind and a keen eye for detail.
• Confident communicator, both verbal and written
• Good team player as you will be required to work with a range of personnel internally and externally.
• Work well under pressure and to set timelines in a professional manner.
• Experience of working in a fast-paced environment.
• Advanced level of Microsoft Office Skills.
• Previous experience in the construction/waste management sector – desirable

Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer, and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.