Customer Service Advisor

Cavendish Professionals; Willesden; On-site; GBP 23,000 - 28,000; Full time

Job summary

Cavendish Professionals is recruiting a Customer Service Advisor for a London-based recycling and waste management client. The role focuses on delivering outstanding service via calls and written communication, managing bookings, and maintaining accurate client data.

You will build relationships with internal teams and clients, handle inquiries, and re-engage lapsed customers to grow the client base. This is a fast-paced, detail-oriented customer-facing position.

Qualifications

• Strong verbal and written communication.
• Ability to work under pressure and meet deadlines.
• Experience in a fast-paced environment.
• Advanced Microsoft Office skills.
• Experience in construction/waste management sector desirable.

Responsibilities

• Respond to incoming calls and emails to ensure client satisfaction.
• Accurately complete job bookings and handle customer queries.
• Maintain up-to-date databases for all clients.
• Foster strong relationships with Sales, Transport and Finance teams.
• Build new customer relationships and maintain existing ones.
• Contact lapsed clients to win them back as active customers.

Skills

Self-motivated

Analytical thinking

Verbal & written communication

Team player

Pressure management

Attention to detail

Time management

Tools

Microsoft Office

Job description

We are currently recruiting a Customer Service Advisor to join a leading London based recycling and waste management organisation based in London.Reporting to the Commercial Operations Leader.Your goal will be to provide outstanding customer service to our clients.You will be a confident communicator both on the on the telephone and via any written communication.You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.

Key Responsibilities:

• Responsible for client satisfaction and responding to incoming calls and emails.
• You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
• Maintain databases for all clients and ensure all information is up to date.
• Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
• This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones.
• This position will see you contacting lapsed clients with the aim of becoming active customers again.

Skills and Requirements:

• Be self-motivated with an analytical mind and a keen eye for detail.
• Confident communicator, both verbal and written
• Good team player as you will be required to work with a range of personnel internally and externally.
• Work well under pressure and to set timelines in a professional manner.
• Experience of working in a fast-paced environment.
• Advanced level of Microsoft Office Skills.
• Previous experience in the construction/waste management sector - desirable

All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.