Client Payroll Lead

Portfolio Payroll Limited; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Portfolio Payroll Limited is partnering with a respected chartered accountancy firm to deliver end-to-end payroll services. You will join a collaborative payroll team, handling client payroll processing, onboarding, and responsive support to payroll queries.

You will ensure accurate, compliant BAU payrolls while maintaining high service standards across a diverse client base and providing a smooth experience through onboarding and ongoing client relationships.

Qualifications

• Experience within bureau payroll or a multi‑client environment.
• Strong understanding of UK payroll legislation.
• Confident communicator with a client‑focused mindset.
• Ability to manage deadlines and prioritise a varied workload.
• A team player who enjoys working collaboratively in a supportive environment.

Responsibilities

• Client payroll processing - Manage end‑to‑end payroll cycles for a varied portfolio, ensuring accuracy, compliance, and timely delivery.
• Client onboarding - Support new clients joining the bureau, gathering data, setting up payrolls, and ensuring a smooth transition.
• Client queries - Act as a trusted point of contact, resolving payroll‑related questions with professionalism and clarity.
• Team collaboration - Work closely with colleagues to share knowledge, support busy periods, and maintain consistent service standards.
• Compliance & reporting - Ensure all statutory submissions, audits, and documentation are completed accurately.

Skills

Payroll experience

UK payroll legislation

Client communication

Deadline driven

Team player

Job description

Portfolio are proud to be working with this respected chartered accountancy firm supporting a diverse and blended portfolio of clients across multiple sectors. Working within a collaborative payroll team, you'll deliver accurate, compliant, and timely BAU payrolls while providing a high‑quality service to both new and long‑standing clients.

Key Responsibilities

• Client payroll processing - Manage end‑to‑end payroll cycles for a varied portfolio, ensuring accuracy, compliance, and timely delivery.
• Client onboarding - Support new clients joining the bureau, gathering data, setting up payrolls, and ensuring a smooth transition.
• Client queries - Act as a trusted point of contact, resolving payroll‑related questions with professionalism and clarity.
• Team collaboration - Work closely with colleagues to share knowledge, support busy periods, and maintain consistent service standards.
• Compliance & reporting - Ensure all statutory submissions, audits, and documentation are completed accurately.

What They are Looking For

• Experience within bureau payroll or a multi‑client environment.
• Strong understanding of UK payroll legislation.
• Confident communicator with a client‑focused mindset.
• Ability to manage deadlines and prioritise a varied workload.
• A team player who enjoys working collaboratively in a supportive environment.

What You'll Gain

• Exposure to a wide range of clients and payroll complexities.
• A structured, supportive team environment with opportunities to grow.
• The chance to build long‑term client relationships within a respected accountancy setting.