Client Operations Specialist II – Process Improvement

BNY; Manchester; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Paid leaves

Volunteer time

wellbeing programs

Job summary

BNY in Manchester seeks a Client Processing Specialist II to join our Conventional Trust Platform. You will analyze information, deliver high-quality service to a specialized client base, and contribute to business development efforts.

You’ll work under pressure, use MS Office and digital tools, and collaborate with colleagues to improve client experiences while upholding our standards of excellence. This role requires a bachelor’s degree or equivalent, strong communication skills, and the

Qualifications

• Bachelor's degree or equivalent combination of education and experience is preferred.
• Ability to work under pressure and to tight deadlines.
• Good communication skills, confident using phone and MS Teams.
• Confident using MS Office e.g., Outlook, Excel, PowerPoint.
• Experience in using Digital Tools.

Responsibilities

• Apply intermediate problem-solving skills, experience, and judgment to analyze information.
• Use communication skills to deliver high-quality service to a specialized client base.
• Leverage a good understanding of broader BNY services and offerings.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.
• Recommend process improvements.
• May be required to provide guidance and reviewing work of team members.
• Contribute to the achievement of team objectives.

Skills

Communication skills

MS Teams

MS Office

Digital tools

Ability to work under pressure

Education

Bachelor's degree

Tools

MS Teams

Outlook

Excel

PowerPoint

Job description

BNY in Manchester seeks a Client Processing Specialist II to join our Conventional Trust Platform. You will analyze information, deliver high-quality service to a specialized client base, and contribute to business development efforts.

You’ll work under pressure, use MS Office and digital tools, and collaborate with colleagues to improve client experiences while upholding our standards of excellence. This role requires a bachelor’s degree or equivalent, strong communication skills, and the