Specialist, Investor Services Operations II

BNY Mellon; Manchester; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

BNY Mellon in Manchester is seeking a Specialist II, Complaints to join our UK Transfer Agency team. You will investigate and resolve client complaints, own resolution including final responses and arranging compensation where appropriate.

You will ensure work complies with regulatory requirements (CASS, COLL, COBS, DISP, GDPR, Consumer Duty) and escalate high-priority issues. The role welcomes a blend of education and experience, with a bachelor’s degree beneficial, and a willingness to develop

Qualifications

• Bachelor's degree may be beneficial but not required.
• Experience in a financial services operational area and/or oversight handling preferred.
• Willingness to develop personal skills in AI/Digital Tools preferred.

Responsibilities

• Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate
• Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate
• Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
• Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement

Skills

Bachelor's degree beneficial

Experience in financial services

AI/Digital Tools willingness

Education

Bachelor's degree

Job description

Specialist, Investor Services Operations II

Job Description

We’re seeking a future team member for the role of Specialist II, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate
• Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate
• Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
• Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement

To be successful in this role, we’re seeking the following:

• Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
• Experience in a financial services operational area and/or oversight handling preferred.
• Willingness to develop personal skills in AI/Digital Tools preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Job Info

• Job Identification 74829
• Job Category Transaction Processing
• Posting Date 08/18/2026, 02:05 PM
• Locations 3 Hardman Street, Manchester, GT MAN, M3 3HF, GB