Client Service Internship: Onboarding & Analytics

BNY; Manchester; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Mentorship program

Networking opportunities

In-person induction experience

Career development support

Job summary

BNY’s Client Service Practice offers a hands-on 10-week internship in Manchester focused on client support, onboarding, reporting, and process improvement. You will collaborate across business, operations and technology teams to deliver timely, accurate client outcomes and gain insight into our client service model.

Participants develop communication, analytical and problem-solving skills, with mentorship, structured projects, and exposure to enterprise-wide initiatives designed to accelerate

Qualifications

• Enrollment in a 3 or 4-year undergraduate degree program with a focus on business or technology.
• Graduating in Dec 2027 or Summer 2028 and on track for a 2:1 or higher.
• Does not require sponsorship for employment visa status (in the country of applying).

Responsibilities

• Support the resolution of client inquiries by gathering facts and coordinating with partners.
• Track service metrics and trends to help teams identify improvements.
• Assist with onboarding, transitions, and process updates for easier client engagement.
• Collaborate across operations, service, and relationship teams to keep next steps on track.

Skills

Client-centric problem solving

Clear written and verbal communication

Attention to detail

Ownership mindset

Process improvement and service

Prioritization and escalation

Education

Undergraduate degree (3- or 4-year program)

Job description

BNY’s Client Service Practice offers a hands-on 10-week internship in Manchester focused on client support, onboarding, reporting, and process improvement. You will collaborate across business, operations and technology teams to deliver timely, accurate client outcomes and gain insight into our client service model.

Participants develop communication, analytical and problem-solving skills, with mentorship, structured projects, and exposure to enterprise-wide initiatives designed to accelerate