Specialist, Client Operations Representative II

BNY; Manchester; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Paid leaves

Volunteer time

wellbeing programs

Job summary

BNY in Manchester seeks a Client Processing Specialist II to join our Conventional Trust Platform. You will analyze information, deliver high-quality service to a specialized client base, and contribute to business development efforts.

You’ll work under pressure, use MS Office and digital tools, and collaborate with colleagues to improve client experiences while upholding our standards of excellence. This role requires a bachelor’s degree or equivalent, strong communication skills, and the

Qualifications

• Bachelor's degree or equivalent combination of education and experience is preferred.
• Ability to work under pressure and to tight deadlines.
• Good communication skills, confident using phone and MS Teams.
• Confident using MS Office e.g., Outlook, Excel, PowerPoint.
• Experience in using Digital Tools.

Responsibilities

• Apply intermediate problem-solving skills, experience, and judgment to analyze information.
• Use communication skills to deliver high-quality service to a specialized client base.
• Leverage a good understanding of broader BNY services and offerings.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.
• Recommend process improvements.
• May be required to provide guidance and reviewing work of team members.
• Contribute to the achievement of team objectives.

Skills

Communication skills

MS Teams

MS Office

Digital tools

Ability to work under pressure

Education

Bachelor's degree

Tools

MS Teams

Outlook

Excel

PowerPoint

Job description

JOB DESCRIPTION

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Processing Specialist II to join our Conventional Trust Platform. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Apply intermediate problem-solving skills, experience, and judgment to analyze information.
• Use communication skills to deliver high-quality service to a specialized client base.
• Leverage a good understanding of broader BNY services and offerings.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.
• Recommend process improvements.
• May be required to provide guidance and reviewing work of team members.
• Contribute to the achievement of team objectives.

To be successful in this role, we’re seeking the following:

• B achelor’s degree or equivalent combination of education and experience is preferred.
• Ability to work under pressure and to tight deadlines.
• Good Communication Skills, confident using phone and MS teams.
• Confident using MS Office e.g., Outlook, Excel, PowerPoint.
• Experience in using Digital Tools.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

ABOUT US

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

ABOUT THE TEAM

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.