Client Manager

Harrison Holgate; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Harrison Holgate, on behalf of our client in the global insurance sector, is seeking an experienced Client Manager to own governance and service delivery for multinational client programmes. The role focuses on retention, service quality and delivering an excellent client experience, with no business development remit.

You will lead governance meetings, coordinate delivery across underwriting, claims and operations, build relationships with senior client stakeholders, monitor performance and

Qualifications

• Experience in the insurance industry, ideally with large corporate or multinational clients.
• Strong client and stakeholder management.
• Knowledge of complex commercial or multinational insurance programmes.
• Excellent communication and relationship-building skills.
• Experience coordinating multiple teams to deliver for clients.
• Ability to manage complex issues and escalations effectively.
• Focus on client retention, service quality and continuous improvement.

Responsibilities

• Lead client governance and stewardship meetings.
• Coordinate the delivery and service standards of multinational programmes.
• Build strong relationships with senior client stakeholders.
• Monitor client satisfaction and service performance.
• Manage complex client escalations and coordinate resolution.
• Drive retention planning and renewal readiness.
• Identify opportunities to improve service delivery and client value.
• Support the onboarding and implementation of multinational programmes.
• Act as the internal voice of the client across underwriting, claims and operations.

Skills

Client management

Stakeholder management

Insurance programmes

Communication

Relationship building

Escalation management

Service delivery

Job description

Our client is looking for an experienced Client Manager to join their global insurance business, taking responsibility for the governance and service delivery of multinational client programmes. This is a senior client-focused role, acting as the key link between clients and internal underwriting, claims, operations and network teams. The focus will be on retention, service quality and delivering an excellent client experience , with no business development or broker ownership remit.

Key Responsibilities

• Lead client governance and stewardship meetings.
• Coordinate the delivery and service standards of multinational programmes.
• Build strong relationships with senior client stakeholders.
• Monitor client satisfaction and service performance.
• Manage complex client escalations and coordinate resolution.
• Drive retention planning and renewal readiness.
• Identify opportunities to improve service delivery and client value.
• Support the onboarding and implementation of multinational programmes.
• Act as the internal voice of the client across underwriting, claims and operations.

Required Experience & Skills

• You will have strong experience within the insurance industry , ideally working with large corporate or multinational clients.
• Strong client and stakeholder management experience.
• Knowledge of complex commercial or multinational insurance programmes.
• Excellent communication and relationship-building skills.
• Experience coordinating multiple teams to deliver for clients.
• The ability to manage complex issues and escalations effectively.
• A strong focus on client retention, service quality and continuous improvement.

This is an excellent opportunity for an insurance professional who enjoys managing complex client relationships and delivering a high-quality service , without the requirement to generate new business.