Client Operations Analyst: Insurance Litigation Reporting

Jobtailor; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Jobtailor in Manchester is seeking a detail‑driven Operations and Admin support professional to assist the Global Insurance Programme. You will help with client reporting, data management, service monitoring, and administration across multiple client accounts, ensuring accuracy and timely delivery.

Responsibilities include preparing and validating client and internal reports, maintaining data quality, and coordinating with stakeholders to resolve queries.

Qualifications

• Experience with client data relevant to insurance litigation processes.
• Strong attention to detail and high accuracy.
• Excellent knowledge of MS Office, especially Excel.
• Experience in insurance claims litigation environments.
• Familiarity with audit, SLA and KPI analysis.

Responsibilities

• Provide operational and administrative support to the Global Insurance Programme.
• Assist with client reporting, data management, service monitoring, and administrative processes.
• Help prepare, validate, and submit client and internal reporting across multiple client accounts.
• Support management and maintenance of client data, ensuring accuracy and alignment with reporting requirements.
• Liaise with fee earners and stakeholders to resolve data queries.
• Identify data quality issues and opportunities for process improvements.
• Support delivery of client contractual requirements, including SLA and KPI monitoring.
• Monitor compliance with client service requirements and escalate issues as needed.
• Assist with billing and e-billing related operational processes.
• Maintain and organise client contractual documentation and records.
• Prepare management information, performance reports, and materials for governance meetings.
• Contribute to continuous improvement initiatives across Client Operations.
• Assist development and maintenance of training materials and process documentation.
• Build positive relationships with colleagues and stakeholders.
• Coordinate meetings, provide updates, and track actions.

Skills

Data Management

Client Reporting

Process Improvement

Compliance Monitoring

Billing and E‑Billing

Performance Reporting

Audit Analysis

Attention to Detail

Deadline Management

Documentation Maintenance

Tools

MS Office

Excel

Job description

Jobtailor in Manchester is seeking a detail‑driven Operations and Admin support professional to assist the Global Insurance Programme. You will help with client reporting, data management, service monitoring, and administration across multiple client accounts, ensuring accuracy and timely delivery.

Responsibilities include preparing and validating client and internal reports, maintaining data quality, and coordinating with stakeholders to resolve queries.