Global Insurance Client Operations Coordinator

Clyde & Co; Manchester; On-site; GBP 30,000 - 38,000; Full time

Job summary

Clyde & Co in Manchester is seeking a Client Operations Junior Executive (12 month FTC) to provide operational and administrative support across the Global Insurance Programme. You will assist with client reporting, data management, service monitoring, and administrative processes supporting client accounts within the Key and Growth Account programmes.

You will work with Client Operations Managers, fee earners, Partners, and other Business Services teams to deliver high-quality service, ensure

Qualifications

• Experience with client data and its relevance to insurance litigation processes.
• Attention to detail with a high level of accuracy.
• Excellent knowledge of insurance litigation processes.
• Experience within an insurance claims litigation environment.
• Knowledge and understanding of audit, SLA and KPI analysis.
• Excellent knowledge of MS Office, particularly Excel.
• Proven ability to collaborate and build relationships across practice areas.
• Strong organisational skills and ability to manage multiple priorities under tight deadlines.
• Ability to work to very tight deadlines and assimilate information quickly.
• Excellent verbal and written communication skills.
• Confident and proactive, able to deliver procedures and reporting autonomously.

Responsibilities

• Provide operational support and reporting for the Global Insurance Programme.
• Prepare, validate, and submit client and internal reporting across multiple client accounts.
• Manage and maintain client data ensuring accuracy and alignment to reporting requirements.
• Liaise with fee earners and stakeholders to resolve data queries and support information completion.
• Identify data quality issues and opportunities for process improvement.
• Support delivery of client contractual requirements, including SLA/KPI monitoring and related admin processes.
• Monitor compliance with client service requirements and escalate issues when needed.
• Assist with billing and e-billing processes in collaboration with Finance.
• Maintain and organise client contractual documentation and records.

Skills

Attention to detail

MS Office

Excel

Verbal & written communication

Organisational skills

Data management

Relationship building

Ability to work under pressure

Tools

MS Office

Job description

Clyde & Co in Manchester is seeking a Client Operations Junior Executive (12 month FTC) to provide operational and administrative support across the Global Insurance Programme. You will assist with client reporting, data management, service monitoring, and administrative processes supporting client accounts within the Key and Growth Account programmes.

You will work with Client Operations Managers, fee earners, Partners, and other Business Services teams to deliver high-quality service, ensure