Benefits Analyst - Client Onboarding & Analytics

Lockton; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Lockton is seeking an experienced Benefit Analyst to join the SME team within our People Solutions division in Manchester. You will support client relationships, assist with benefit reviews and policy implementations, and work with consultants to ensure smooth onboarding for new clients.

The role develops specialist administration skills in a professional environment, handling client queries, data, and reporting while maintaining high standards of accuracy and service delivery.

Qualifications

• Experience in insurance or employee benefits administration is preferred.
• Strong customer service and relationship-building skills.
• Proficiency in Microsoft Excel and PowerPoint, with good IT skills.

Responsibilities

• Communicate effectively and professionally, both verbally and in writing to ensure our processes are being adhered to in a consistent manner across the team
• Liaise and build ongoing relationships with clients, insurers and internal colleagues
• Support the Consultants in providing exceptional service to clients in accordance with the agreed service level agreement’s
• Ensure compliance requirements and internal controls are fully met and Lockton database is kept up to date with client/policy changes
• Support with the implementation of process and system changes
• Obtain policy information from insurers to support the Consultant with scheme renewals
• Prepare benefit specifications, manage scheme accounting, run census data audits and ad-hoc consulting projects
• Obtain new business and renewal quotes and collate results for the Consultants
• Preparation of client reports, data sets, benchmarking and client presentations
• Manage telephone enquiries from clients, including managing client mailboxes
• Provide daily support to employees/scheme membership, dealing with all enquiries and acting as the main point of contact

Skills

Customer service

Communication

Time management

Attention to detail

Organisation

Analytical skills

Tools

Excel

PowerPoint

Job description

Lockton is seeking an experienced Benefit Analyst to join the SME team within our People Solutions division in Manchester. You will support client relationships, assist with benefit reviews and policy implementations, and work with consultants to ensure smooth onboarding for new clients.

The role develops specialist administration skills in a professional environment, handling client queries, data, and reporting while maintaining high standards of accuracy and service delivery.