Junior Client Operations Executive

Jobtailor; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Jobtailor in Manchester is seeking a detail‑driven Operations and Admin support professional to assist the Global Insurance Programme. You will help with client reporting, data management, service monitoring, and administration across multiple client accounts, ensuring accuracy and timely delivery.

Responsibilities include preparing and validating client and internal reports, maintaining data quality, and coordinating with stakeholders to resolve queries.

Qualifications

• Experience with client data relevant to insurance litigation processes.
• Strong attention to detail and high accuracy.
• Excellent knowledge of MS Office, especially Excel.
• Experience in insurance claims litigation environments.
• Familiarity with audit, SLA and KPI analysis.

Responsibilities

• Provide operational and administrative support to the Global Insurance Programme.
• Assist with client reporting, data management, service monitoring, and administrative processes.
• Help prepare, validate, and submit client and internal reporting across multiple client accounts.
• Support management and maintenance of client data, ensuring accuracy and alignment with reporting requirements.
• Liaise with fee earners and stakeholders to resolve data queries.
• Identify data quality issues and opportunities for process improvements.
• Support delivery of client contractual requirements, including SLA and KPI monitoring.
• Monitor compliance with client service requirements and escalate issues as needed.
• Assist with billing and e-billing related operational processes.
• Maintain and organise client contractual documentation and records.
• Prepare management information, performance reports, and materials for governance meetings.
• Contribute to continuous improvement initiatives across Client Operations.
• Assist development and maintenance of training materials and process documentation.
• Build positive relationships with colleagues and stakeholders.
• Coordinate meetings, provide updates, and track actions.

Skills

Data Management

Client Reporting

Process Improvement

Compliance Monitoring

Billing and E‑Billing

Performance Reporting

Audit Analysis

Attention to Detail

Deadline Management

Documentation Maintenance

Tools

MS Office

Excel

Job description

• Provide operational and administrative support to the Global Insurance Programme
• Assist with client reporting, data management, service monitoring, and administrative processes
• Help with the preparation, validation, and submission of client and internal reporting across multiple client accounts
• Support the management and maintenance of client data, ensuring information is accurate, complete, and aligned to reporting requirements
• Liaise with fee earners and other stakeholders to resolve data queries
• Assist in identifying data quality issues and opportunities for process improvement
• Support the delivery of client contractual requirements, including SLA and KPI monitoring
• Assist in monitoring compliance with client service requirements and escalating issues where appropriate
• Support operational processes associated with billing and e-billing
• Maintain and organise client contractual documentation and records
• Assist with the preparation of management information, performance reports, and materials for client governance meetings
• Support investigations into client service performance
• Attend internal client meetings, documenting actions and supporting their timely completion
• Contribute to the delivery of continuous improvement initiatives across the Client Operations function
• Assist with the development and maintenance of training and process documentation
• Build positive working relationships with colleagues and stakeholders
• Support effective communication with stakeholders through meeting coordination, updates, and action tracking
• Respond to queries in a professional and timely manner

Requirements

• Experience of client data and its relevance to the insurance litigation process
• Demonstrates attention to detail with a high level of accuracy
• Excellent knowledge of insurance litigation processes
• Experience within an insurance claims litigation environment
• Knowledge and understanding of working with audit, SLA and KPI analysis
• Excellent knowledge of MS Office, particularly excel
• Proven experience of collaborative working and an ability to forge relationships with key individuals across all of the different practice areas
• Strong organisational skills and the ability to handle multiple priorities within tight timescales
• Able to work to very tight deadlines under pressure and to assimilate information quickly
• Excellent verbal and written communication skills
• Confident and proactive possessing the competence to deliver procedures and conduct reporting autonomously

Core Competencies

Demonstrates expertise in client data management and insurance litigation processes, ensuring compliance with service requirements and delivering accurate reporting. Strong organizational and communication skills facilitate effective collaboration and continuous improvement initiatives.

Highest-signal resume keywords

• Client Data Management
• Insurance Litigation Processes
• SLA and KPI Analysis
• MS Office Proficiency
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Data Management
• Client Reporting
• Process Improvement
• Compliance Monitoring
• Billing and E-Billing
• Performance Reporting
• Audit Analysis
• Attention to Detail
• Deadline Management
• Documentation Maintenance

Soft Skills

• Communication Skills
• Collaborative Working
• Relationship Building
• Proactive Problem Solving
• Time Management

Industry Keywords

• Insurance Claims Litigation
• Client Governance
• Service Level Agreement
• Key Performance Indicator
• Operational Support

Tools & Technologies

• MS Office
• Excel