Junior Client Operations Specialist

Clyde UK Services Company; Manchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

Clyde & Co is seeking a Client Operations Junior Executive (12 month FTC) in Manchester to provide operational and administrative support across the Global Insurance Programme. You will assist with client reporting, data management, service monitoring and related processes to ensure high-quality service to clients.

Working with Client Operations Managers, fee earners, Partners and Business Services, you will help deliver accurate information, monitor SLAs and KPIs, and support billing and

Qualifications

• Experience of client data and its relevance to the insurance litigation process.
• Attention to detail with a high level of accuracy.
• Excellent knowledge of insurance litigation processes.
• Experience within an insurance claims litigation environment.
• Knowledge and understanding of audit, SLA and KPI analysis.
• Excellent knowledge of MS Office, particularly Excel.
• Ability to collaborate with across practice areas and stakeholders.
• Strong organisational skills and ability to handle multiple priorities within tight deadlines.
• Excellent verbal and written communication skills.
• Proactive and autonomous in reporting procedures.

Responsibilities

• Support the delivery of operational services across the Global Insurance Programme, ensuring activities are completed accurately and within agreed timescales.
• Assist with the preparation, validation, and submission of client and internal reporting across multiple client accounts.
• Support the management and maintenance of client data, ensuring information is accurate, complete, and aligned to reporting requirements.
• Liaise with fee earners and other stakeholders to resolve data queries and support the completion of required information.
• Assist in identifying data quality issues and opportunities for process improvement.
• Assist in monitoring compliance with client service requirements and escalating issues where appropriate.
• Support operational processes associated with billing and e-billing, working closely with Finance and other stakeholders.
• Maintain and organise client contractual documentation and records in accordance with agreed processes and best practice.
• Attend internal client meetings, documenting actions and supporting their timely completion.
• Contribute to the delivery of continuous improvement initiatives across the Client Operations function.
• Assist with the development and maintenance of training and process documentation to support consistent ways of working.

Skills

Attention to detail

MS Office / Excel

Data management

Communication (phone & email)

Insurance litigation knowledge

Tools

MS Excel

Job description

Clyde & Co is seeking a Client Operations Junior Executive (12 month FTC) in Manchester to provide operational and administrative support across the Global Insurance Programme. You will assist with client reporting, data management, service monitoring and related processes to ensure high-quality service to clients.

Working with Client Operations Managers, fee earners, Partners and Business Services, you will help deliver accurate information, monitor SLAs and KPIs, and support billing and