Client Onboarding Legal Assistant

ARAG plc; West of England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Annual leave purchase option

Employee rewards scheme

Career progression

Sports & Social club

Income protection

Legal protection

Health cash plan

Cycle to work scheme

Employee discounts

Job summary

ARAG Law in Bristol is seeking a friendly, organised Legal Assistant to join our Legal Operations team. This front-of-house role focuses on onboarding new clients efficiently and delivering a high standard of service to clients needing legal support.

You will support multiple law departments through file opening, case-management tasks and client communications. The successful candidate will have customer-facing experience, a willingness to learn, and the ability to manage a varied workload in a

Qualifications

• Proficiency in Microsoft Office and IT systems.
• Excellent written and verbal communication skills.
• Commitment to ensuring good customer outcomes.
• The ability to manage multiple tasks and remain calm under pressure.
• A flexible, reliable approach and the ability to work both independently and as part of a team.

Responsibilities

• Answering incoming reception calls and directing enquiries to the appropriate teams
• Contacting new clients to gather key information and support the onboarding process
• Opening and maintaining new files on our case management system across multiple law departments
• Providing administrative support to legal teams as required
• Handling client communications via phone, email and post
• Processing incoming and outgoing post
• Responding to tasks within shared mailboxes and supporting the smooth running of the wider team

Skills

Microsoft Office

IT systems

Communication skills

Multitasking

Team player

Tools

Case management system

Job description

ARAG Law in Bristol is seeking a friendly, organised Legal Assistant to join our Legal Operations team. This front-of-house role focuses on onboarding new clients efficiently and delivering a high standard of service to clients needing legal support.

You will support multiple law departments through file opening, case-management tasks and client communications. The successful candidate will have customer-facing experience, a willingness to learn, and the ability to manage a varied workload in a