Client Onboarding & Documentation Specialist

Citi; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working (up to 2 days at home)

Competitive base salary + benefits

Job summary

Citi London is seeking a Client Onboard Analyst to join the London Wealth Operations - Account Documentation Unit. The role focuses on assessing and processing account opening and maintenance records, credit facility packs, and related documentation in line with regulatory and internal standards.

You will interact with Front Office, Legal, Credit Underwriters, and other partners to ensure accurate workflow, timely processing, and robust control of documentation and AML/KYC requirements.

Qualifications

• Bachelor’s degree or equivalent university-level qualification.
• Entry to early-career level within Financial Services, Banking Operations, Wealth Management, Legal Administration, or Loan Operations.

Responsibilities

• Reviews, authenticates, and processes account maintenance records, signature verifications, reference letters, collateral agreements, and system updates in accordance with operational standards.
• Ensures accurate handling of legal deeds, credit lodgements, and banking records while managing multiple operational priorities and daily clearing cut-offs.
• Delivers superior service and resolution of inquiries regarding credit packs, charge releases, and registry documentation.
• Acts on day-to-day management of account maintenance and documentation processing, ensuring requirements are clearly defined to support operational scenarios.
• Coordinates multi-currency cheque clearing, handles discrepancy referrals with Front Office, and reviews payment operations for timeliness.
• Manages cross-functional relationships across Front Office, Credit Underwriters, Legal Partners, Cash Operations, and Custody Services.
• Analyzes complex documentation issues, identifies root causes, and recommends updates to policies, procedures, and operating practices.
• Meets SLAs, quality benchmarks, and turnaround times for document retrievals, imaging, and lodgements.
• Adheres to regulatory guidelines, operational control frameworks, MCA standards, and QA reviews.
• Communicates issues and needs across teams to ensure prompt and professional responses.
• Participates in regulatory and digital enablement training to support knowledge sharing.

Skills

Attention to Detail

Analytical Thinking

Regulatory & Risk Awareness

Collaboration & Interpersonal Skills

Communication & Stakeholder Management

Drive Resilience & Adaptability

Organization & Time Management

Technical & Digital Proficiency

Digital AI Awareness

Education

Bachelor’s degree

Job description

Citi London is seeking a Client Onboard Analyst to join the London Wealth Operations - Account Documentation Unit. The role focuses on assessing and processing account opening and maintenance records, credit facility packs, and related documentation in line with regulatory and internal standards.

You will interact with Front Office, Legal, Credit Underwriters, and other partners to ensure accurate workflow, timely processing, and robust control of documentation and AML/KYC requirements.