Client Onboarding Analyst

Citigroup; Greater London; Presencial; GBP 30.000 - 42.000; Jornada completa

Descripción de la vacante

Citigroup in London is seeking a Client Onboard Analyst within the London Wealth Operations - Account Documentation Unit (ADU). The role focuses on monitoring, assessing, and executing account opening and maintenance records, credit facility packs, collateral agreements, Land Registry documentation, and UK banking transactions.

The position requires identifying operational inconsistencies, analyzing process data, and supporting root-cause investigations to recommend improvements, while

Formación

• Bachelor's degree or equivalent university-level qualification.
• Experience in Financial Services, Banking Operations, Wealth Management, Legal Administration, or Loan Operations is desirable.
• Attention to detail with a high level of accuracy when reviewing complex documents.

Responsabilidades

• Review and process account maintenance records and related documentation.
• Ensure regulatory guidelines and internal controls are followed.
• Collaborate with Front Office, Legal, and Credit teams to resolve discrepancies.

Conocimientos

Attention to Detail

Educación

Bachelor's degree or equivalent

Descripción del empleo

The Client Onboard Analyst is a developing professional role within London Wealth Operations - Account Documentation Unit (ADU) . The role applies specialized operational and procedural knowledge to monitor, assess, evaluate, and execute account opening and maintenance records, credit facility packs, collateral agreements, Land Registry charge documentation, and UK banking transactions.

The position is responsible for identifying operational inconsistencies, analyzing process data, supporting root-cause investigations of credit and legal document deficiencies, and formulating recommendations for procedure, controls, and workflow enhancements. Working within established risk and control frameworks, the role maintains a direct impact on team service delivery, record integrity, and audit readiness.

Responsibilities

• Responsible for stakeholder interaction, documentation review, verification, and system updates: Reviews, authenticates, and processes account maintenance records, signature verifications, reference letters, collateral agreements, and system updates in accordance with operational standards.
• Demonstrates high level of diligence, motivation, and organizational skills: Ensures accurate handling of legal deeds, credit lodgements, and banking records while managing multiple operational priorities and daily clearing cut-offs.
• Focuses on timely and accurate delivery of all account maintenance and credit documentation functions: Delivers superior service and resolution of internal and external inquiries regarding credit packs, charge releases, and registry documentation.
• Performs day-to-day management of account maintenance and documentation processing: Actively manages in-process, pended, and exception activities, ensuring requirements are clearly defined to support all operational scenarios and deliver high-quality support to internal partners.
• Executes UK banking, cheque processing, and clearing support: Coordinates multi-currency cheque clearing, handles discrepancy referrals with Front Office, and ensures timely review and authorization of payment operations.
• Responsible for process coordination and managing cross-functional relationships: Manages operational handoffs and maintains collaborative relationships across Front Office, Credit Underwriters, Legal Partners, Cash Operations, and Custody Services.
• Determines workflow enhancements and analyzes operational issues: Analyzes complex and variable documentation issues, identifies root causes, and formulates recommendations on policies, procedures, and operating practices.
• Consistent delivery of high-quality service through meeting or exceeding performance standards: Meets agreed service level agreements (SLAs), quality benchmarks, and turnaround times for document retrievals, imaging, and credit lodgements.
• Ensures awareness and full compliance of internal processes, regulations, and policies: Adheres to regulatory guidelines, operational control frameworks, Manager's Control Assessment (MCA) standards, and quality assurance reviews.
• Establishes and maintains strong working relationships within the team and across business partners: Facilitates open and direct communication of issues, needs, and queries to ensure efficient, prompt, and professional responses.
• Embarks on continuous on-the-job training for comprehensive operational knowledge: Actively participates in technical, regulatory, and digital enablement training while supporting knowledge sharing and peer guidance for new team members.
• Understands business requirements and implements them correctly: Supports core system administration, reconciliations, procedural reviews, and continuous process improvements across the unit.
• Monitors operational performance and service levels: Reviews operational metrics and Management Information Systems (MIS) reporting to track volumes, capacity, and risk controls.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context: Delivers daily operational outputs while building a working understanding of broader wealth operations, credit risk, and industry standards.
• Appropriately assesses risk when business decisions are made: Demonstrates particular consideration for the firm's reputation and safeguarding the organization, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Education

Bachelor's degree or equivalent university-level qualification.

Experience

Entry to early-career level within Financial Services, Banking Operations, Wealth Management, Legal Administration, or Loan Operations.

Core Competencies & Skills

• Attention to Detail: Demonstrates a high level of accuracy and thoroughness by carefully reviewing work, identifying errors or discrepancies, and ensuri