Client Manager - Retail Media & POS Compliance Lead

SMG; Leeds; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Discretionary bonus 10%

Wellbeing fund

Headspace subscription

Uni Fund learning

Wellbeing days

Summer conference

4pm Fridays

Flexible hybrid work

Job summary

SMG, the Morrisons Media Group, is seeking a Client Manager to lead end-to-end in-store media workstreams, owning POS compliance and mentoring a small team. You’ll collaborate with MMG, Morrisons, and partners to improve delivery, ensure regulatory compliance, and drive value for suppliers and customers.

You’ll bring strong retail media experience, great organisational skills, credibility with senior stakeholders, and line-management experience.

Qualifications

• Excellent organisation skills and attention to detail.
• Strong experience in retail media, particularly POS and in-store media.
• Confidence and credibility when working with senior stakeholders.
• Line management or mentoring experience.

Responsibilities

• Own the end-to-end POS compliance solution across the Supermarket estate, delivering effectively today while shaping its future development.
• Manage third-party compliance partners, monitoring performance and service standards and holding partners accountable for delivery.
• Use compliance data and insight to identify issues, address root causes and drive continuous improvement.
• Coordinate activity across MMG teams, Morrisons stakeholders and external partners, resolving challenges and managing escalations.
• Progress improvements to processes, reporting, data and partner technology, including opportunities such as API integrations and AI quality-control checks.
• Work closely with Client and Campaign teams to identify compliance risks and develop effective solutions that protect supplier investment and MMG income.
• Manage four junior colleagues, ensuring campaigns are delivered in line with commercial agreements, approved media plans and deadlines.

Skills

Excellent organisation

POS media

In-store media

Senior stakeholders

Line management

Job description

SMG, the Morrisons Media Group, is seeking a Client Manager to lead end-to-end in-store media workstreams, owning POS compliance and mentoring a small team. You’ll collaborate with MMG, Morrisons, and partners to improve delivery, ensure regulatory compliance, and drive value for suppliers and customers.

You’ll bring strong retail media experience, great organisational skills, credibility with senior stakeholders, and line-management experience.