Client Manager: Retail Media & POS Compliance Lead

Service Management Group (SMG); Bradford; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

10% discretionary bonus

Wellbeing fund (£1,800 annually)

Free Headspace subscription

Uni Fund (£500 annually)

Wellbeing days (4 extra)

Annual Summer conference

Friday early finish (4pm)

Flexible and hybrid working

Job summary

Service Management Group (SMG) is seeking a Client Manager to lead end-to-end in-store media workstreams for Morrisons Media Group. The role focuses on POS compliance, cross-team coordination, and delivering value for Morrisons, suppliers, and customers in a dynamic retail environment.

The candidate will manage four juniors, collaborate with MMG and Morrisons, and drive continuous improvement in compliance and performance.

Qualifications

• Excellent organisation and attention to detail.
• Strong experience in retail media, especially POS and in-store media.
• Confident in engaging with senior stakeholders; line management or mentoring experience.

Responsibilities

• Own the end-to-end POS compliance solution across the Supermarket estate.
• Manage third-party compliance partners and ensure performance standards.
• Use compliance data to identify issues and drive improvement.
• Coordinate activity across MMG teams, Morrisons, and external partners.
• Progress improvements to processes, data and partner technology, including API integrations and AI quality-control checks.
• Work with Client and Campaign teams to identify compliance risks and develop solutions protecting supplier investment and MMG income.
• Manage four junior colleagues, ensuring campaigns are delivered in line with commercial agreements and deadlines.

Skills

Excellent organisational skills

Retail media experience

Stakeholder management

Line management

Job description

Service Management Group (SMG) is seeking a Client Manager to lead end-to-end in-store media workstreams for Morrisons Media Group. The role focuses on POS compliance, cross-team coordination, and delivering value for Morrisons, suppliers, and customers in a dynamic retail environment.

The candidate will manage four juniors, collaborate with MMG and Morrisons, and drive continuous improvement in compliance and performance.