Client Manager

Service Management Group (SMG); Bradford; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

10% discretionary bonus

Wellbeing fund (£1,800 annually)

Free Headspace subscription

Uni Fund (£500 annually)

Wellbeing days (4 extra)

Annual Summer conference

Friday early finish (4pm)

Flexible and hybrid working

Job summary

Service Management Group (SMG) is seeking a Client Manager to lead end-to-end in-store media workstreams for Morrisons Media Group. The role focuses on POS compliance, cross-team coordination, and delivering value for Morrisons, suppliers, and customers in a dynamic retail environment.

The candidate will manage four juniors, collaborate with MMG and Morrisons, and drive continuous improvement in compliance and performance.

Qualifications

• Excellent organisation and attention to detail.
• Strong experience in retail media, especially POS and in-store media.
• Confident in engaging with senior stakeholders; line management or mentoring experience.

Responsibilities

• Own the end-to-end POS compliance solution across the Supermarket estate.
• Manage third-party compliance partners and ensure performance standards.
• Use compliance data to identify issues and drive improvement.
• Coordinate activity across MMG teams, Morrisons, and external partners.
• Progress improvements to processes, data and partner technology, including API integrations and AI quality-control checks.
• Work with Client and Campaign teams to identify compliance risks and develop solutions protecting supplier investment and MMG income.
• Manage four junior colleagues, ensuring campaigns are delivered in line with commercial agreements and deadlines.

Skills

Excellent organisational skills

Retail media experience

Stakeholder management

Line management

Job description

Location: Bradford, minimum 2 days per week in office

Salary: From £39,000 + 10% discretionary bonus

Level: Manager level

Who are we?

We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Client Manager to join our Morrisons Media Group.

You'll lead the end-to-end delivery and development of key in-store media workstreams, with ownership of POS compliance and a team of junior colleagues. Working across MMG, Morrisons and third-party partners, you'll strengthen operational delivery, improve compliance and use performance insight to maximise value for Morrisons, suppliers and customers.

What you'll do

• Own the end-to-end POS compliance solution across the Supermarket estate, delivering effectively today while shaping its future development.
• Manage third-party compliance partners, monitoring performance and service standards and holding partners accountable for delivery.
• Use compliance data and insight to identify issues, address root causes and drive continuous improvement.
• Coordinate activity across MMG teams, Morrisons stakeholders and external partners, resolving challenges and managing escalations.
• Progress improvements to processes, reporting, data and partner technology, including opportunities such as API integrations and AI quality-control checks.
• Work closely with Client and Campaign teams to identify compliance risks and develop effective solutions that protect supplier investment and MMG income.
• Manage four junior colleagues, ensuring campaigns are delivered in line with commercial agreements, approved media plans and deadlines.

What you'll bring

• Excellent organisation skills and attention to detail.
• Strong experience in retail media, particularly POS and in-store media.
• Confidence and credibility when working with senior stakeholders.
• Line management or mentoring experience.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly "Uni Fund" for learning
• 4 extra Wellbeing Days off per year
• Annual Summer conference + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working

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