Client Manager - FTC

Service Management Group (SMG); Bradford; Hybrid; GBP 35,000 - 43,000; Part time

Benefits offered by this job

10% discretionary bonus

Wellbeing fund

Headspace subscription

Uni Fund for learning

Wellbeing days off

Annual Summer conference

Early finish Fridays

Flexible & hybrid working

Job summary

Service Management Group (SMG) in Bradford is seeking a Client Manager to join Morrisons Media Group, our in-house agency partnership with Morrisons, on a fixed-term contract. You will manage a portfolio of clients, deliver media campaigns, and lead a team to ensure smooth delivery from briefing to activation.

This fast-paced role combines hands-on campaign management with people leadership, requiring strong stakeholder engagement and a proactive approach.

Qualifications

• Experience leading teams and coaching direct reports.
• Proven track record managing marketing campaigns from briefing to delivery.
• Able to thrive in a fast-paced, target-driven environment and manage competing priorities.
• Excellent communication and relationship-building skills, including senior stakeholders.

Responsibilities

• Oversee supplier media campaigns across Morrisons' on-site and off-site channels from brief to activation.
• Coach and develop direct reports, manage workloads and support performance.
• Build trusted relationships with clients, suppliers and internal stakeholders.
• Ensure media plans, campaign reporting and reviews are accurate and high quality.
• Balance multiple campaigns and deadlines while following media principles and guidelines.
• Support business targets and senior leadership priorities.

Skills

People management

Campaign management

Stakeholder communication

Organizational skills

Attention to detail

Relationship building

Job description

Location: Bradford, two days per week in office

Salary: From £39,000 + 10% discretionary bonus

Level: Manager level, with responsibility for campaign delivery, client relationships and line management

Who are we?

We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We're looking for a Client Manager to join Morrisons Media Group, our in-house agency partnership with Morrisons, based in Bradford, on a fixed-term contract.

You'll play a key role in connecting FMCG brands with Morrisons shoppers, managing a portfolio of clients and delivering media campaigns across the retailer's media estate. From initial briefing through to campaign activation, you'll keep projects running smoothly, build trusted relationships and lead a team to deliver brilliant work.

This is a great opportunity for someone who enjoys a fast-paced environment, thrives on variety and is ready to combine hands-on campaign management with people leadership.

What you'll do

• Manage end-to-end campaigns: Oversee supplier media campaigns across Morrisons' on-site and off-site channels, from initial brief through to activation, ensuring everything runs to plan.
• Lead and support your team: Coach and develop direct reports, managing workloads, conducting regular check-ins and supporting performance and development.
• Build trusted relationships: Work closely with clients, suppliers and internal stakeholders, communicating confidently and adapting your approach to different audiences.
• Deliver exceptional work: Ensure media plans, campaign reporting, performance reviews and recommendations are accurate, insightful and delivered to a high standard.
• Keep projects on track: Balance multiple campaigns, deadlines and stakeholder requirements while maintaining attention to detail and following media principles and creative guidelines.
• Contribute to wider success: Support business targets, team initiatives and senior leadership priorities.

What you'll bring

• Previous experience in people management or coaching, ideally 6-12 months, with the confidence to motivate and support others.
• Proven experience managing marketing campaigns from briefing to delivery, working with multiple stakeholders and deadlines.
• The ability to thrive in a fast-paced, target-driven environment while managing competing priorities.
• Strong organisational skills and excellent attention to detail, ensuring consistently high-quality work.
• Confident communication and relationship-building skills, including experience engaging with senior stakeholders.
• A proactive, solutions-focused mindset, with a willingness to challenge the status quo and find new ways of doing things.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don't meet every single requirement? We still want to hear from you. If you believe you'd thrive in this role, your unique perspective might be just what we're looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly "Uni Fund" for learning
• 4 extra Wellbeing Days off per year
• Annual Summer conference + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working

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