Head of Multinational

Chubb; Greater London; On-site; GBP 150,000 - 190,000; Full time

Job summary

Chubb UK and Ireland seeks a senior leader to drive strategy, commercial growth, and service delivery for complex multinational accounts. The role oversees 2,000+ programmes and 11,000+ local policies, leading a team of 20+ technical specialists and managers.

You will partner with brokers, clients, and internal stakeholders to shape strategy, retention, and new business while ensuring governance and continuous improvement across the function.

Qualifications

• Extensive knowledge of multinational insurance and complex programme structures.
• Senior leadership experience in a multinational insurance environment.
• Commercial acumen with business development experience.
• Proven ability to lead high-performing teams.
• Excellent stakeholder management and influencing skills.
• Change leadership and process improvement experience.
• Strong analytical and problem-solving skills.
• Chartered Insurance Institute qualification or equivalent desirable.

Responsibilities

• Lead cross-functional multinational client service delivery.
• Drive strategy, growth, and client retention across the portfolio.
• Oversee 20+ technical specialists and managers.
• Ensure governance, controls, and compliance across the function.
• Foster an inclusive, accountable team culture and succession planning.
• Partner with clients, brokers, and internal stakeholders to shape strategy.

Skills

Multinational insurance

Complex programmes

Senior leadership

Commercial acumen

Stakeholder management

Change management

Operational excellence

Team leadership

Analytical skills

Problem solving

Education

Chartered Insurance Institute qualification

Job description

Job Description

Job Summary

Provide senior leadership across Chubb UK and Ireland Multinational business, driving strategy, commercial growth, and high-quality service delivery for complex multinational accounts, including captive and reinsurance programmes. The role carries accountability for the overall performance of the function, servicing over 2,000 Multinational programs a year, 11,000 + Local policies and 40+ Captives.The role holder will act as the senior point of contact for key clients, brokers, and internal stakeholders, and will lead a team of 20+ technical specialists encompassing client service, operational excellence, and business development.

Key Responsibilities:

Client & Stakeholder Leadership

• Own and develop senior client and broker relationships across the Multinational portfolio, acting as the primary escalation point and trusted partner.
• Represent the Multinational function at senior internal and external forums, contributing to client strategy, retention, and new business.
• Partner with Global Client Executives, Underwriting, Reinsurance, Credit Control, Operations, and local offices to ensure seamless, end-to-end delivery.
• Lead on complex account strategy and ensure issues are managed proactively and commercially.

Strategic & Commercial Accountability

• Define and execute the strategy for the Multinational function in alignment with broader business objectives.
• Drive profitable growth through active contribution to new business development, client expansion, and retention activity.
• Monitor business performance, using MI and financial data to identify opportunities, manage risks, and inform decision-making.
• Ensure appropriate governance, controls, and compliance standards are maintained across the function.

Operational Excellence & Continuous Improvement

• Oversee service delivery standards, quality, and timeliness across 2,000 + Multinational programs, ensuring a consistently excellent client experience.
• Lead strategic projects to improve service delivery, efficiency, and operating model effectiveness.
• Identify opportunities to streamline processes, strengthen controls, and enhance the client journey.
• Drive adoption of new tools, systems, and ways of working, promoting a culture of continuous improvement and accountability.
• Share best practice and embed consistent standards across the wider team.

People Leadership & Development

• Lead, coach, and develop a team of 20+ technical specialists and managers, building a high-performing and engaged function.
• Support capability development through feedback, training, and knowledge-sharing initiatives.
• Foster an inclusive, collaborative, and accountable team culture.
• Contribute to succession planning and talent development within the Multinational function.

Qualifications

Skills & Experience

• Extensive knowledge of multinational insurance, complex programme structures, and global service delivery models.
• Proven experience in a senior leadership role within a multinational insurance environment, with exposure to captive and reinsurance programmes.
• Demonstrated commercial acumen and experience contributing to business development and client growth.
• Strong track record of leading high-performing teams of technical experts and/or managers.
• Excellent stakeholder management and influencing skills, with the ability to operate at senior levels internally and externally.
• Proven ability to drive change, improve operational performance, and deliver strategic outcomes.
• Strong organisational, analytical, and problem-solving skills, with sound judgement and commercial awareness.
• Chartered Insurance Institute qualification or equivalent desirable.
• Foreign language skills advantageous but not essential.