Head of Multinational

Chubb Insurance Hong Kong; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Chubb Ltd. in the United Kingdom seeks a senior leader to steer the Multinational portfolio, driving strategy, client care, and growth across captive and reinsurance programmes.

You will lead a 20+ specialist team and partner with brokers and clients to deliver excellence. The role emphasizes governance, performance, and cross-functional collaboration, shaping the client experience and advancing operational maturity across 2,000+ multinational programs yearly.

Qualifications

• Extensive knowledge of multinational insurance, complex programme structures, and global service delivery models.
• Proven experience in a senior leadership role within a multinational insurance environment.
• Demonstrated commercial acumen and experience contributing to business development and client growth.
• Strong track record of leading high-performing teams of technical experts and/or managers.
• Excellent stakeholder management and influencing skills, with the ability to operate at senior levels internally and externally.

Responsibilities

• Own and develop senior client and broker relationships across the Multinational portfolio, acting as the primary escalation point and trusted partner.
• Represent the Multinational function at senior internal and external forums, contributing to client strategy, retention, and new business.
• Partner with Global Client Executives, Underwriting, Reinsurance, Credit Control, Operations, and local offices to ensure seamless, end-to-end delivery.
• Lead on complex account strategy and ensure issues are managed proactively and commercially.
• Define and execute the strategy for the Multinational function in alignment with broader business objectives.
• Drive profitable growth through active contribution to new business development, client expansion, and retention activity.
• Monitor business performance, using MI and financial data to identify opportunities, manage risks, and inform decision-making.
• Ensure appropriate governance, controls, and compliance standards are maintained across the function.
• Oversee service delivery standards, quality, and timeliness across 2,000+ Multinational programs, ensuring a consistently excellent client experience.
• Lead strategic projects to improve service delivery, efficiency, and operating model effectiveness.
• Identify opportunities to streamline processes, strengthen controls, and enhance the client journey.
• Drive adoption of new tools, systems, and ways of working, promoting a culture of continuous improvement and accountability.
• Share best practice and embed consistent standards across the wider team.
• Lead, coach, and develop a team of 20+ technical specialists and managers, building a high-performing and engaged function.
• Support capability development through feedback, training, and knowledge-sharing initiatives.
• Foster an inclusive, collaborative, and accountable team culture.
• Contribute to succession planning and talent development within the Multinational function.

Skills

Multinational insurance

Senior leadership

Stakeholder management

Commercial acumen

Team leadership

Job description

Provide senior leadership across Chubb UK and Ireland Multinational business, driving strategy, commercial growth, and high-quality service delivery for complex multinational accounts, including captive and reinsurance programmes. The role carries accountability for the overall performance of the function, servicing over 2,000 Multinational programs a year, 11,000 + Local policies and 40+ Captives. The role holder will act as the senior point of contact for key clients, brokers, and internal stakeholders, and will lead a team of 20+ technical specialists encompassing client service, operational excellence, and business development.

Key Responsibilites:

Client & Stakeholder Leadership

Own and develop senior client and broker relationships across the Multinational portfolio, acting as the primary escalation point and trusted partner.

Represent the Multinational function at senior internal and external forums, contributing to client strategy, retention, and new business.

Partner with Global Client Executives, Underwriting, Reinsurance, Credit Control, Operations, and local offices to ensure seamless, end-to-end delivery.

Lead on complex account strategy and ensure issues are managed proactively and commercially.

Strategic & Commercial Accountability

Define and execute the strategy for the Multinational function in alignment with broader business objectives.

Drive profitable growth through active contribution to new business development, client expansion, and retention activity.

Monitor business performance, using MI and financial data to identify opportunities, manage risks, and inform decision-making.

Ensure appropriate governance, controls, and compliance standards are maintained across the function.

Operational Excellence & Continuous Improvement

Oversee service delivery standards, quality, and timeliness across 2,000 + Multinational programs, ensuring a consistently excellent client experience.

Lead strategic projects to improve service delivery, efficiency, and operating model effectiveness.

Identify opportunities to streamline processes, strengthen controls, and enhance the client journey.

Drive adoption of new tools, systems, and ways of working, promoting a culture of continuous improvement and accountability.

Share best practice and embed consistent standards across the wider team.

Lead, coach, and develop a team of 20+ technical specialists and managers, building a high-performing and engaged function.

Support capability development through feedback, training, and knowledge-sharing initiatives.

Foster an inclusive, collaborative, and accountable team culture.

Contribute to succession planning and talent development within the Multinational function.

Qualifications

Skills & Experience

Extensive knowledge of multinational insurance, complex programme structures, and global service delivery models.

Proven experience in a senior leadership role within a multinational insurance environment, with exposure to captive and reinsurance programmes.

Demonstrated commercial acumen and experience contributing to business development and client growth.

Strong track record of leading high-performing teams of technical experts and/or managers.

Excellent stakeholder management and influencing skills, with the ability to operate at senior levels internally and externally.

Proven ability to drive change, improve operational performance, and deliver strategic outcomes.

Strong organisational, analytical, and problem-solving skills, with sound judgement and commercial awareness.

Foreign language skills advantageous but not essential.

Job Info

• Job Identification 38051
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Processing Services
• Business Unit United Kingdom
• Legal Employer Chubb European Group SE UK Branch